Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Plan was good, did not need to use it thank the Lord!
Angela M. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
We are happy you found the right coverage to fit your trip's needs. We appreciate your review!May 22,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We didn't need to use the travel insurance, thankfully, but it was reassuring to know we had it if needed. The Generali Global Assistance Preferred plan provides great coverage at a reasonable price.
Russell M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We're grateful for your support and for your choosing us!May 22,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
No adverse events requiring any claims with this policy. The coverage was mandated by the tour company (gAdventures) that we used to travel through Turkey for 16 days.
Thomas L. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
That's great to hear! Thanks so much for sharing your experience and choosing to #TravelSmarter.May 22,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Having this coverage gave us peace of mind while on our trip. Thanks
Edward B. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback! It's wonderful to hear we were able to meet your expectations.May 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I still feel that I am owed a refund for the insurance I purchased but couldn't use due to covid. Initially I was told I had a "credit voucher"; when I called this year to use my credit, your rep said it was expired and I should have asked for a refund. Why wasn't I told I could have gotten a refund back in 2020!? Covid lasted over 3 years, and this was the first time I could travel. I still want my refund.
Carole B. would
recommend this plan to a friend or relative.
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Kaylie
Dear Valued Customer,
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your vouchers and for not meeting your expectations. We take customer service very seriously. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
May 09,2024
Generali Global Assistance
Standard
Really fast and fair claims' process. The airline delayed our departure by 24 hours so we loss one day of condo rental. The interruption insurance covered this situation. The online claim system told us what documents were needed and they were easy to download. Within 12 hours our claim was approved and 5 days later we got a cheque. We will use this company for our next trip.
Stephen W. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!May 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had a perfect trip and did not need to use the travel insurance - which I always purchase for trips.
Eliana
Eliana
Eliana S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for your loyalty, Eliana. We hope you enjoy your future travels!May 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Company was very responsive. When a family member at home was hospitalized we had to reach out to review coverage in case we were needed back home. Although we did not have to interrupt our vacation, the agent we called was very knowledgeable and helpful in advising us on how to proceed with a claim if necessary.
Richard L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We're sorry to hear about your circumstances, but pleased we were able to offer helpful and prompt Customer Service. Thank you for sharing your experience with us.May 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not file a claim. The coverage seemed fine but the cost of all these plans have gone up!
William E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for your feedback. The calculated cost depends on a variety of factors including days to departure. If you ever have any questions about pricing, you can call us at 800-348-9505 and one of our dedicated customer service team members will help you.May 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We have used InsuremyTrip many times and have always been satisfied with the plans. Our concern this time is not with InsuremyTrip but rather with Generali Global that carried the actual insurance plan. We used Generali also last year to cover our trip to Alaska and believe this was the source of the problem with this years trip to Brazil.
I clearly selected Brazil as our destination for this year’s trip. However, Generali somehow used our last year’s destination of Alaska in setting up the plan. It is definitely my fault for not reading the resulting paperwork all to the end - too many error-free plans in the past. However the week before we were to leave I receive an email wishing us a good trip to...Alaska! A rush of emails and phone calls followed. I give credit to the excellent customer service of Generali in sorting this out. However in the end they could only “promise” the destination had been changed since they “had no available form” to guarantee the change in writing. Be aware of this and always check the complete description of the plan you purchase!
I clearly selected Brazil as our destination for this year’s trip. However, Generali somehow used our last year’s destination of Alaska in setting up the plan. It is definitely my fault for not reading the resulting paperwork all to the end - too many error-free plans in the past. However the week before we were to leave I receive an email wishing us a good trip to...Alaska! A rush of emails and phone calls followed. I give credit to the excellent customer service of Generali in sorting this out. However in the end they could only “promise” the destination had been changed since they “had no available form” to guarantee the change in writing. Be aware of this and always check the complete description of the plan you purchase!
Jorge M. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We’re sorry for the inconvenience and will use your feedback to improve the purchase process. Thanks for buying a Generali travel insurance plan. We hope that you enjoyed your trip.May 02,2024