Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Impossible to rate if it wasn't actually used.
Sandra L. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Thanks for your business. We hope you enjoyed your trip!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thought I might have to use it due to some health issues before I left, but it all worked out and had an enjoyable trip
Richard R. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Great plan. This plan made our trip less stressful knowing that if anything went wrong we would be completely covered for all losses.
Danny S. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Apr 02,2024
The trip included a
tour
Generali Global Assistance
Preferred
I didn't have to use it, so the thing missing is how the company handles claims
John C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use even before your trip. Just give us a call at 800-874-2442.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had two issues with this plan. (1) I originally purchased it for an August trip. The event I was flying down for got postponed, so I canceled the plan, and they told me I could get it reinstated when the event got rescheduled, by sending them an exception letter. When it got rescheduled, I sent them an exception letter and they offered to reinstate it for more than the price of the original insurance. That was nonsense, because I could buy an entirely new plan for less than that... which I ended up doing.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
Deborah W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]
Mar 18,2024
The trip included a
cruise
Generali Global Assistance
Preferred
Peace of mind while traveling
ANGELO C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks so much for choosing to #TravelSmarter.Apr 02,2024
The trip included a
tour
Generali Global Assistance
Standard
I'm just glad I didn't need to file a claim. The trip was wonderful!!
Maryann R. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We have utilized this firm several times and have had no issues.
Neita D. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We love our loyal travelers, and hope to retain you as a customer for many years to come! Thanks so much for sharing your experience and choosing to #TravelSmarter.Mar 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I fortunately did not have to file a claim but the coverage was easy to obtain and fairly reasonably priced to the best of my knowledge.
Nancy C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs. Thank you for sharing your feedback with us!Mar 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Since no claim was made (thankfully) it is difficult to assess. But the coverage terms were what I was looking for.
Philip B. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Mar 07,2024