Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
The good news is that my trip to Mexico went well, did not need to use the insurance.
Laurie N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha FourezGenerali Global Assistance
We are grateful for your review, and glad to hear you enjoyed your travels to Mexico!Jan 26,2024
Generali Global Assistance
Premium
They do not accept to extend the insurance days, even if the trip was delayed due to flight cancellation.
Claudia B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
They do not accept to extend the insurance days, even if the trip was delayed due to flight cancellation.
Claudia B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for your feedback, Claudia. In the future, if you have any questions about coverage extension, please contact us at [email protected] or 800-348-9505.
Jan 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
thankful we didn't need to use it . I did appreciate the peace of mind it gave me. Only gave 3 stars in the categories that were n/a on this trip
Pamela Quinlan V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Good medical and travel delay coverage.
Easy to understand.
Third time I have purchased this for a trip.
Easy to understand.
Third time I have purchased this for a trip.
Ted C. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We love our loyal travelers! Thank you for your business. We hope you enjoy your future travels.Jan 18,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately I didn't file a claim this time, but I used this insurance many times before and it was grea
Anna S. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks so much for sharing your experience and choosing to #TravelSmarter. We love our loyal travelers!Jan 26,2024
The trip included a
tour
Generali Global Assistance
Standard
i submitted a claim and was asked for all sorts of documentation. finally was assigned a claims adjuster who was not responsive and didn't return calls. after 3 months, finally got in touch with someone who seemed capable and was told my policy didn't cover cancellation. why did it take 3 months to get that information?
KAREN H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
Thank you for sharing your feedback with us, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] any additional questions or concerns.
Jan 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Expensive and less coverage, especially no option for “Cancellation for any reason”.
Manpreet B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I filed a simple claim for a one night stay in Madrid. Genarli denied the claim with no statement as to why. It now 12/31/23 and they have yet to respond to my appeal. Furthermore, there is no human being to speak with. DON’T use them for travel insurance.
Mark P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
Thank you for your feedback, Mark. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes Travel Delay coverage, documentation of the delay is required to consider coverage. One of our dedicated claim team members reached out to you today to explain the claim determination. If you have any additional questions or concerns, please reach out to us at the phone or email above.
Jan 08,2024
Generali Global Assistance
Standard
All our queries were handled in the times stated by the provider. The reps over phone lines were courteous and helpful. The only disappointment was our that our return flight was cancelled due to issues at connecting airport by the airline and this was not covered by this plan - as it was't due to a mechanical or storm related cancellation. Of course, we did not anticipate such a cancellation nor realized it would not be covered at time of purchase.
Mahesh R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful