Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
The plan provided all the coverage we wanted at a reasonable price. Even though we did not need to use it, we felt confident the plan would pay for any medical emergency for which we were covered.
Geraldine B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My tour was interrupted due to a flight cancellation and I was reimbursed fairly for the portion of the tour that I missed.
Nina F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
excellent customer service once again!
Stanley B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The application process was efficient. the contact people were pleasant and knowledgable (and spoke english). Thankfully I did not experience any issues where I had to use the insurance, so I can't speak to the claim process, where I've had nightmares in the past. and had to get the Attorney General involved with a very legitimate claim with Allianz.
Ronald M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My trip was interrupted by strikes in Israel in March. Generali acknowledged that the strikes were a covered event through my policy but have refused to refund me the cost of the replacement flight I had to purchase because of the interruption. I have emailed Generali multiple times over 7 months and Generali continues to respond with the same inaccurate information. Generali refuses to connect with me by phone to discuss the claim.
Nathan C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for your feedback, Nathan. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Oct 10,2023
The trip included a
cruise
Generali Global Assistance
Standard
We've purchased their coverage several times in the past. (Generali Global Assist) Last year we had a claim and they were great with handling and paying. Will continue to purchase their coverage for all our travel needs.
Barbra R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Expensive but necessary for peace of mind.
Richard R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I called General Global on 9/20, after going to my London hotel, trying to check in, was told no hot water, and they didn’t know when it would be fixed, waiting for a part. Rep. Looked at my policy and I was told not covered for trip interruption, even though I didn’t know if hot water problem would be fixed, and I would need to go to another hotel. I was very disappointed with General Global coverage. . Eventually there was hot water.
Lynda Romano. [email protected]
Lynda Romano. [email protected]
Lynda R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
At Generali Travel Insurance, we take customer service very seriously. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. We appreciate your feedback and your business, Lynda.
Oct 02,2023
The trip included a
cruise
Generali Global Assistance
Standard
The coverage was appropriate for our cruise but overpriced. We are two very healthy 70+ so for us rates based solely on age are not fair
Judith E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Have always felt it important to insure my trips. Very pleased with this product. Thankfully we didn’t have to use it.
Jeffrey I. would
recommend this plan to a friend or relative.