Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali insisted that we could not receive reimbursement after cancellation due to a medical condition. The condition was a sudden increase in falls while walking that occurred around the beginning of May , end of April. The treatment needed was purchase and use of a cane, prescribed by a physical therapist. Doctor visit was not necessary, although we did follow up later with the doctor, after cancelling the trip. I consider the refusal of coverage to have been borderline fraudulent.
Leslie F G. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
How are you supposed to make a claim
When no-one answers the phone, or responds to emails. I have sent 3 emails and called 5 times and not a single answer. This is unacceptable! I took this policy based on a Clark Howard recommendation, and if I can’t make a claim, then what’s the point!
When no-one answers the phone, or responds to emails. I have sent 3 emails and called 5 times and not a single answer. This is unacceptable! I took this policy based on a Clark Howard recommendation, and if I can’t make a claim, then what’s the point!
JENNIFER T. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
The plan fit my needs but didn’t need to file a claim
Vincent B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
It’s hard to rate travel insure when there was no need to file a claim. My only ratings can be based on cost and coverage comparisons with other companies offerings.
Guy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Luckily I had no reason to file a claim, as my 15-day trip went smoothly, so I have no experience in having any issues or losses addressed by Insuremytrip. The online application process was quick and easy, and the price was reasonable, so I will likely use this company again.
Roberto M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didn’t file a claim, which is always a good thing. Plan provided peace of mind.
Marc D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I always buy travel insurance but first time actually filing a claim. Reps on the phone were really hepful and patient as I explained my situation and clearly answered questions about coverage, what claims I needed to file, etc. Due to family member's sickness, one person was unable to travel at all, and I had to delay my trip and join family a few days later, so I ended up filing both interruption and cancellation claims. Online claims process was pretty straightforward. Took me a litle while to gather all the paperwork but what they asked for made sense (e.g. MD note, proof of purchase, cancellation policy, etc.) It took about a month to process my claims and they were both approved straight away, with $ deposited immediately to my accout via Zelle. After reading about horror stories of people struggling with their claims, I'm happy to report that it was a quick and easy experience for us.
Polina B. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Vacation Rental Damage Plan
Temporary insurance is always a waste of money.
Kevin K. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Glad to have this travel insurance for peace of mind.
Teresa M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I was surprised how quickly I received payment after filing a claim; which was met in full.
Unusually impressive.
Unusually impressive.
Colin R. would
recommend this plan to a friend or relative.