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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,937
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
Felt reassured to have the coverage.
Louise M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
My experience with filing my claim was far from satisfactory. The customer service was impossible to reach and when they were reached, very poor service. I would not recommend this company to my worst enemy!
In the future I will consider that a reasonable price is no guarantee of hood service.
Helen H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for sharing your experience with us, Helen. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. If you have any additional questions or would like to speak to one of our dedicated customer service reprentatives, please reach out to us at (800) 348-9505 or via email at [email protected].

    Aug 04,2023
Generali Global Assistance Standard
Filing a claim was difficult by uploading all 5 documents- required written proof of delay from airport which was time consuming; Got no response from Generali until I called- had to communicate via "chat" not a person; rep said they would forward my issue to a rep - which should not have been necessary to have to ask; finally got a response a week later after I called that they would be reimbursing us for hotel and extra night of parking. Received last email two months after flight was cancelled.
Beth T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Beth. We’re sorry for the inconvenience and will use your feedback to improve the claims process. Thanks for buying a Generali travel insurance plan.

    Jul 31,2023
Generali Global Assistance Preferred
I had COVID and the insurance policy I paid for turned out to be absolutely useless. Never again will I use Generali Global Assistance company, this is why:

I tested positive for COVID using my home test kit while in Melbourne, AU. I tried but couldn’t find a testing facility to obtain an “official doctor notice”. I contacted Generali assistance line for help with locating a facility to certify my test result. They found a place in Perth (!) which is on the other side of the continent! After explaining this to the rep they advised me to use “Google” although I had told them I had already tried the Google route in vain and that’s why I was calling them. No other solution was offered. Now I can not even submit my claim because I don’t have a medical doctor notice certifying I had COVID. I do have pictures of the test result, but it is “not official”.
Inna S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Inna. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recordings to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at [email protected].

    Jul 14,2023
Generali Global Assistance Standard
didn't have to use the insurance, so have no comment as to how well it did or didn't work.
did NOT choose that I wd recommend general to a friend of colleague; it was preselected. I am neutral.
also, re the satisfaction scale: there was no neutral to choose.
customer service rep with whom i dealt when buying the insurance was very helpful.
Kathleen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
No occasion to file a claim, so can't say much about that (important) aspect of the policy.
Steven V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
i would never recommend this insurance company. terrible customer service and reply. confusing web reply.
BORIS F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Boris. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.

    Jul 03,2023
Generali Global Assistance Premium
The plan was comprehensive and priced competitively with the competition. The company is well known and has a long history. Reviews are generally good. Part of the package is access to concierge service. A day before our Air Canada flight to Paris the airline was having software issues in its aircraft. For two days they cancelled flights. The day before our flight they significantly delayed the flight. I was worried about our flight and alternative ideas so I called the concierge service. The person on the other ends was absolutely clueless not only about flights be even the simple question about services offered by her program. She then said she is a temp for the weekend. She said someone will return my call - they, of course NEVER called back. Happy ending - flight was delayed but they made up time and we got to our destination on time. But I learned that I am on my own for this and not to depend on the Concierge service of this policy.
Mitchell P. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I submitted the required documents and months later they asked for more information including wanting a statement from the physician in Peru who speaks no English . I called customer service and was treated with a very rude response. I don’t know why they are making this so difficult. My claim was for less than $400 and I received an email today stating that the claim is closed. Why? This seems like fraud.

I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
Michael K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Michael. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.

    Jun 30,2023
The trip included a
tour
Generali Global Assistance Standard
Didn’t need to file a claim so it’s hard to say if plan is good. The cost seemed reasonable in comparison to others.
Amy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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