Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Preferred
I was very pleased with how quickly they took care of our claim. I was also happy that when we were delayed 9 1/2 hours that they paid for our lunches even though we had paid cash and didn't have receipts. It was a very reasonable price that we paid for our lunch so it was good that they covered it. Very happy with the expedited claim.
Gail B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Preferred
This is the 2nd time I have bought insurance through Generali Global Assistance. I would buy it again through them. Very pleased with their service when I had to file a claim in 2022.
Lesley S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thank goodness I did not need to use my insurance for a trip to a remote Himalayan country, but I felt confident that I was protected with my Generali Global Standard plan. The price was very reasonable in relation to the coverage I needed (such as evacuation insurance, just in case). Great customer reviews, easy to purchase and good company reputation were key factors in choosing Generali insurance for my trip.
Robyn W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The best part of having this insurance was the ability to enjoy our vacation instead of worry about 'what if'.
Gwendolyn M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
They paid a claim on a previous trip, so we used them again.
Lee S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
I increased my insurance twice as I added more trip expense (e.g. hotel reservation). In both cases, in contrast to other insurance that I have purchased through InsureMyTrip, days after my requested increase, I heard nothing. Then I received a voicemail from Generali explaining that I must speak with them to bind the insurance. Very inconvenient, especially since I was already overseas when I got the message.
charles o. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Hello Charles. Thank you for your feedback. At Generali Travel Insurance, we take customer service very seriously. We’re sorry for the inconvenience and will use your feedback to improve the process for editing trip coverage in the future.Mar 27,2023
The trip included a
tour
Generali Global Assistance
Preferred
The plan was good and thankfully not needed.
Doreen G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Very good travel insurance. Also cost effective and affordable
Jacob A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Generali is a complete racket. I have been tying for weeks to follow up on a claim and all they do is give me the run-around. Obviously they don't want to pay out the claim so they are ignoring me and hoping I'll give up. What a bunch of crooks. Will never use Insuremytrip or Generali again.
Kenneth B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Kaylie
Thank you for your feedback. Generali has provided the following response:
"Thank you for your feedback. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service and the claims review process very seriously. We have requested to have one of our dedicated customer service team members reach out to you to offer further assistance with your case. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]."Mar 23,2023
Generali Global Assistance
Standard
I did not have to file a claim, but knowing that I have insurance give me a peace of mind while I am having a good time on my travel.
Lucy U. would
recommend this plan to a friend or relative.