Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
fortunately I didn't need to make a claim of any kind; but I found the process of selecting and deciding on a plan very easy, thanks to the helpful reps.....since i didn't use it I've no idea how it would have functioned had I needed the coverage, but it was worth the cash for the peace of mind.
helen p. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for dental coverage for a dental problem which arose late on my cruise. Although no dentist was available to me, my claim was denied because dental treatment was not obtained during the voyage. In my opinion, the insurer rigidly adhered to the written policy without consideration of the claim circumstances. No compromise was made. I expect that inflexible and uncompromising approach typifies their claims review process so I cannot recommend this travel insurance company.
GRANT C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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DeborahGenerali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. While the Medical and Dental coverage included in the plan you purchased can typically provide coverage for medical treatments received within one year from the time you become unexpectedly sick or injured during your trip, the plan can only provide coverage for emergency dental treatments that are incurred during your trip. If you have any further questions regarding the claims process please reach out to us at the number or email provided above.Aug 02,2017
The trip included a
cruise
Generali Global Assistance
Standard
Great price and coverage.
Kandace K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately, I didn't need to file a claim, so I can't speak to the company's performance there. But I will say the policy was very easy to purchase, seemed reasonably priced, and gave me peace of mind when I left for the trip. I'd probably buy this service again for my next big trip.
Naomi W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
We have used the CSA Travel Protection Custom Luxe plan for several of our trips and have always had great peace of mind knowing that it has great medical evacuation coverage in case of emergency.. Thankfully, we have not had to file any claims.
Sylvia L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
Since I made no claim, I cannot comment on how good the plan was!
Carol A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Just the amount of coverage we wanted for a reasonable price.
Rosemarie M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
good coverage at reasonable price. Helped lessen travel concerns
Stanley K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We, thankfully, had no need to file any claim on our travels; but, knowing that we were covered made our trip more relaxing. Also, I neglected to get insurance early on, and only remembered maybe a week before we left, but it was still okay to do so.
I appreciate that.
I appreciate that.
Amy K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Highly recommend CSA. Quick response time to claim. One of the few good travel insurance copanies out there. Would buy insurance from them again.
Kevin O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful