Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Sold as a "comprehensive policy", it is anything but. We had a complicated, multi-part trip to Africa, including a safari followed by a cruise. The cruise line went out of business two months before we left. CSA refused to cover this, even though the paperwork implies that it does: it excludes coverage for financial insolvency **if it happens within 14 days of the purchase of the policy.** Well, this happened three months after the purchase of the policy, and it wasn't covered. We ended up rebooking the second half of our trip, which required flight & hotel changes and many change fees. Guess what? This wasn't covered either. We bought this expensive policy because we wanted to be sure everything was covered. Never again!
scott b. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Deborah
Generali Global Assistance
We’re sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased does not include coverage for supplier financial insolvency under Trip Cancellation. If you have any additional questions or concerns, please reach out to us at the number or email provided above.May 09,2017
The trip included a
cruise
tour
Generali Global Assistance
Standard
Did not need to use the insurance plan, fortunately. Would not travel without the comfort, and security, of an appropriate policy.
Sandra J. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we did not need to take advantage of the coverage the plan provided, but it was comforting to know they were there.
Robert Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Of course, it's always a good thing when you don't need to utilize your insurance; but of course, that's what it's for. I found the online process easy to navigate and the information provided by the customer service rep very easy to understand. I always ensure our trips but have never had to use the insurance (knock on wood!) The true test is if and when I ever need to file a claim.
Harry M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The policy provided the protection I required. I have purchased coverage from CSA for several trips. Thanks.
Frederick E. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I did lose my cell phone in Paris on the last day of the trip. I didn't discover the loss until we were at the airport waiting for our flight home. When I got home, I called to see if you would assist me in locating the phone. I was told you don't help people after the person returns home. That's bogus. I can't file a claim because it is one of the MANY excluded items.
Cynthia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I did price comparison before purchasing and thought it was good value for the money. Fortunately I did not have to use it.
Robert W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I left for my trip 4/4/17 but did not get my luggage until 4/8/17. Despite the inconvenience, the airline did not offer any kind of compensation. I called CSA to report that and was asked if I had bought any items that I needed during the period that my luggage was amiss. When I said no, I was simply told: "We are sorry for the inconvenience". What do you think about that?
Isabel C. would
recommend this plan to a friend or relative.
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Mike
Thank you for your feedback on the policy. We are sorry to learn that your baggage was delayed.
Your policy does include Baggage Delay benefits. Receipts and documentation are required to
support a claim. Unfortunately, travel insurance does not cover the inconvenience of having a Baggage Delay.
Below is the coverage that you have on your CSA plan.
'We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 24 hours or more during your Trip. We will
reimburse you up to the amount shown in the Schedule for expenses incurred during your Trip to locate/track your
delayed Baggage, and to retrieve your delayed Baggage or to have your delayed Baggage delivered to you. We
will also reimburse you for the cost to launder your clothing during the time your Baggage is delayed.'
If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.Apr 24,2017
The trip included a
cruise
Generali Global Assistance
Standard
We've used CSA for our traveler's insurance for 20 years. The policy we choose provides us with the coverage we need at an affordable rate. We always recommend going to insuremytrip.com to our family and friends whenever they need traveler's insurance.
Robert A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I thought the price was high, but your were the cheapest. I think with the few claims as you have your rates could be lower.
ROBERT C. would
recommend this plan to a friend or relative.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
Custom plan is a Comprehensive plan which covers a wide range of perils and hazards. Financial Insolvency is not a covered event on this specific plan.
We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.