Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
I've noticed your competition has gone up on their prices. Make sure you keep your rates reasonable if you want my continued business.
david h. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Plan provided good value for the coverage provided and purchase process was straightforward. I did not file a claim so have no experience with the claims process, which is the real test of an insurance plan. This was my first time buying travel insurance, but I plan to use the CSA plan again for future travel and will recommend it to my friends.
Richard F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I never used to buy insurance for my trips, but as I age I find comfort in doing so. Peace of mind!
Pamela A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
always enjoy travel more, knowing we are covered.
Brian H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I didn't get to use it, thank goodness but I was able to insure my trip the same week the cruise was leaving so that was reassuring and the gentleman that helped me was very knowledgeable and extremely helpful.
Roger M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
A comprehensive plan was required for the trip we were taking to subantarctic islands off the coast of New Zealand. The plan we purchased contained all of the necessary elements for our trip and was cheaper than equivalent plans. That is the operational definition of a good deal.
Sharon D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
You really never know how good or bad an insurance company is until you have to file a claim.
Well I had to file a claim recently and CSA are first class.I was amazed how fast they paid my claim
in full,very professional.Thankyou.
Well I had to file a claim recently and CSA are first class.I was amazed how fast they paid my claim
in full,very professional.Thankyou.
John C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Yes, I liked the plan and will do so again in the near future. The most important part of the plan is the protection for the cost of the trip, in case of having to cancel.
lawrence k. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
I purchased a plan through CSA for a cruise I was taking with my 80+ year old parents in this past October. My parents also purchased travel insurance through insuremytrip, but with another carrier. I've purchased trip insurance a dozen or more times in the past and luckily, never had to make a claim.
Well this time, lo and behold, my poor mother fell and broke her hip 12 days prior to our departure date. I immediately started my claim. I had a difficult time getting my mother's orthopedic surgeon's office to complete CSA's Physician Statement form because the office said it was a HIPAA violation - regardless of the fact that my mother had signed a release specifically allowing them to disclose that information to CSA. Since my mother had also purchased insurance and her surgeon DID complete her carrier's Physician's Statement form, I submitted a copy of that one to CSA and asked if they would take it instead of their own form and apparently they did because my claim was subsequently approved and I was reimbursed the entire cruise fare and my airfare!
I must admit I was worried for a time because I got the feeling they were not going to approve the claim. I am completely satisfied with the process, which understandably, was a lot of paperwork and several hoops to jump through, but I would not hesitate in the future to purchase another plan through CSA....although they may not be keen on insuring somebody in the future that they had to pay out on. I'll have to test that out.
Well this time, lo and behold, my poor mother fell and broke her hip 12 days prior to our departure date. I immediately started my claim. I had a difficult time getting my mother's orthopedic surgeon's office to complete CSA's Physician Statement form because the office said it was a HIPAA violation - regardless of the fact that my mother had signed a release specifically allowing them to disclose that information to CSA. Since my mother had also purchased insurance and her surgeon DID complete her carrier's Physician's Statement form, I submitted a copy of that one to CSA and asked if they would take it instead of their own form and apparently they did because my claim was subsequently approved and I was reimbursed the entire cruise fare and my airfare!
I must admit I was worried for a time because I got the feeling they were not going to approve the claim. I am completely satisfied with the process, which understandably, was a lot of paperwork and several hoops to jump through, but I would not hesitate in the future to purchase another plan through CSA....although they may not be keen on insuring somebody in the future that they had to pay out on. I'll have to test that out.
Patti M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We didn't make a claim but were pleased with the ease of application and assurance we were covered.
Mark H. would
recommend this plan to a friend or relative.