Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.Jan 10,2017
The trip included a
cruise
Generali Global Assistance
Standard
Peace of mind ! Travelling when in your eighties can be somewhat risky.
Nicholas R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I continue to be satisfied with the specified coverage and prices of CSA Travel Protection. I have not needed to file a claim and cannot rate satisfaction in that area.
Thane C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Did not have to use, but glad we had insurance.
Patrula N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The insurance was not needed, but the peace of mind made it worth it. There were three medical emergencies on my trip. One required a helicopter evacuation. Another required a passenger be hospitalized in one port. The third was taken off the ship in another port by ambulance. I am pleased that I had coverage that was not needed.
Joseph F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Very easy to purchase and to compare plans. No problems purchasing and no claim filed.
Thomas H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We have used CSA on every trip we take. Fortunately we have needed to file any claims but its good peace of mind. Because our anniversary is on Nov. 22nd we normally travel at the tail end of hurricane season,
Thanks for your service
Thanks for your service
Gregory B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Although we didn't need to file a claim, it offered peace of mind during our travels. We would definitely use CSA Travel Protection again.
Craig S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I got very sick on a Transatlantic cruise and had to go to Medical. My health insurance took 5 months to deny my claim. I then sent all the required paperwork to CSA and they processed and paid my claim in a month. I just purchased insurance for our next trip from CSA.
Tracy K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Everything went well with cruise. No claim needed to be filed.
LORRAINE W. would
recommend this plan to a friend or relative.