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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have taken a cruise rated Generali Global Assistance
4.60 out of 5
6,079
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Thankfully I never needed to file a claim against my policy! I was satisfied with the process and cost especially when compared to the cruise line's insurance plan.
Jonathan P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Did not have a claim on this trip, but have filed a on a previous trip and it was handled easily and quickly.
RICHARD N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
A bit high-priced for a short trip, but covered essentials and provided security.
Jack N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
We didn't have to use it so don't really know how good it would have been, but the customers service was friendly, efficient and the price was reasonable.
George C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Had I needed medical or emergency care on my trip this policy would have taken care of all needs at a reasonable cost.
Helen R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
A 5-star review of the buying process tells me very little. Yes, it is easy to get the info needed to make a purchase that suits one’s needs, but that is not what I need to see in a review.The most important thing to know is how the insurer performs at claim time. If there is no claim, there really isn’t anything useful to review. We did not have a claim, so we don’t have anything useful to say.
Jack B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately we did not have to use the insurance. Just knowing that we were covered in case anything happened made our trip worry free.
Neal K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The plan provided peace of mind!
Lynn G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
they include coverage for terrorist attacks only at locations on itinerary. Has to be determined to be terrorists to be covered. Does not seem to cover local uprisings.
Carol S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Your interpretation of terrorism coverage is correct, and we would like to share this knowledge with fellow customers.

    In order to be eligible for coverage against terrorist incidents, the event must occur within a city listed on your trip itinerary or within a 50-100 mile radius of the city, occur within a specified amount of time prior to the scheduled departure date (7-30 days) for Trip Cancellation coverage, and fit the plan's definition of a terrorist incident.

    There are two basic ways that travel insurance companies define covered terrorist incidents:

    1) An incident deemed a terrorist attack by the United States government.

    2) An act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government.

    Please keep in mind the information included in this response is a general rule of thumb. The wording of terrorism coverage can vary slightly or significantly from plan to plan. Please read the terms and conditions of the policy you are interested in, and call us for assistance at 800-487-4722.
    May 19,2016
The trip included a
cruise
Generali Global Assistance Standard
I have traveled a lot and filed only one travel claim. However, I have peace of mind knowing I am covered for anything that happens while I am away from home!
Helen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for sharing your comments with your fellow travelers.

    It is great to hear that you have had only one claim in all your travels. You have purchased the CSA Travel Protection through InsureMyTrip for three of your trips. Although we do not know that CSA was the provider, it would not be a surprise to hear that CSA provided you with excellent service in the event of a claim.
    May 17,2016
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