Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Glad we did not need the insurance but it was costly.
Kenneth W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I purchased this plan in December for a trip in March. It had a ten (10) look back (whatever that is). I called to cancel the insured trip because my wife suffered a set back from open heart surgery six months ago. She spent over three days in cardiac ICU in February and was advised against making the trip at this time.. I was told that there would be no refund or transfer to a trip rescheduled in September because of the 10 day lookback. I feel that that is unfair especially since there would be no claims from the trip because there was no trip. Very unhappy customer.
CHARLES B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My trip went as planned with no reason to file a claim. I was glad to have coverage in the event of a problem, but was happy to not have to use it.
Sonja T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I felt secured and protected when my dad contracted the norovirus on board the ship. I took him to the Medical Center without fear of the cost. Luckily, because of the medical condition, the cruise ship did not charge us for the visit, the injection, the pills, or room service. The cruise doctor called my dad every few hours to find out how he was doing, and finally lifted his quarantine after 48 hours. It was great knowing that we had insurance just in case. Thanks.
Mary B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately, no coverage was needed. Therefore it's less of a value. But, I'm not complaining...it's wise for travelers to take out insurance as you never know what might come up.
Paul K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
This insurance plan was reasonably priced, provided the coverage we were looking for, and, fortunately, not needed. Really worth it for the peace of mind provided. I would definitely buy from this company again (provided the price remains competitive) in the future.
Thomas S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
My cruise was cancelled due to bankruptcy and this pathetic insurance policy was worth nothing to us. They refused to cover any airfare or accommodation loses what so ever, because they we not considered a covered event! Give me a break!
Ruth H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:
"We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We’ve reviewed your claim and a member of our team is reaching out to you to explain why your claim wasn’t payable. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."Mar 21,2016
The trip included a
cruise
Generali Global Assistance
Standard
I always get cruise insurance. You just never know what will happen. Others have not gotten it and had a medical emergency. It can get rather expensive.
Susan Averill T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
The claim was settled fast, within a week. I was very satisfied and the agent was a total professional. Thanks
Robert M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
This time we had no problem, but I would never travel without
CSA TRAVEL protection. On our previous trip I got sick just before leaving and got reimbursed for the flights and cruise without any problem in a short time after sending in the doctor note and paperwork. CSA has helped me a lot!
CSA TRAVEL protection. On our previous trip I got sick just before leaving and got reimbursed for the flights and cruise without any problem in a short time after sending in the doctor note and paperwork. CSA has helped me a lot!
Monika K. would
recommend this plan to a friend or relative.
"We're sorry we have not met your expectations. Our aim is to provide an excellent customer experience. One of our team members is reaching out to you as we just need to receive proof of cancellation and refund in order to refund your policy. If you have paid any penalties for cancelling this trip, we will help you process a claim. You may also contact us at 1-800-328-9505.
We wish your wife a speedy recovery"