Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We purchased CSA Travel Protection Custom plan through InsureMyTrip for our two week trip to Europe. The flight, high speed train, and cruise purchases were all heavily discounted and were not transferable or refundable. In addition, we booked hotel rooms in Milan and Rome.
My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.
I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.
Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.
I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.
I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.
Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.
I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
Susan C. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
It was comforting knowing I had this plan in case something happened while on the trip.
Helen F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
It seemed like a fairly decent price for the benefits offered by the plan.
John K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
The price for the coverage was the best. Easy to purchase on the website.
Judith S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We were fortunate that we did not have to use the insurance. However, it gives great peace of mind. We travel frequently and have found CSA travel insurance as our go to company.
James H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully, we have never had an instance to use the CSA Travel Protection plan, but it was a comfort to know it was there just in case.
windell d. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
This plan covered many events one might experience on a trip or vacation. In many cases, CSA's benefit limits were higher than competitor's coverages, and for a lower premium. I did not have to submit a claim, but one of the members of our cruise group slipped off a tour bus and broke her ankle. Since she is a seasoned traveler, I knew she had trip insurance. I am glad that she recommended that the rest of our group do the same. It is great peace of mind, since travel can be quite expensive, and like my friend, one never knows what can happen!
Cheryl B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Great coverage. One time I had to file a claim and it was not painful. It was handled quickly.
Frani R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
Having the plan provides peace of mind. On our last trip, two people had to leave the ship and go to the hospital. Knowing we had this coverage gave us the comfort if we needed medical services.
Neal K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
It gave me piece of mind to have it. My last trip I needed it and did not have it.
Elizabeth H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful