Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Premium
I've purchased this plan several times. Whenever I've needed to file a claim, it was simple and paid quickly. This trip, my luggage didn't arrive in Rome and the airline was nearly impossible for me to contact in Rome since I didn't speak Italian. I finally called the travel assistance phone number in the US (my phone has international coverage). The insurance representative took my lost luggage information and took over the tracking. Sent me status emails and called me with the arrival information. I was able to stop by the airport to personally retrieve my suitcase before heading to the pier. I emailed the representative and he notified the airline that I had the suitcase. Without the travel assistance company, I wouldn't have been able to get the suitcase myself and would have had to rely on the airline to get my luggage to me in Santorini. Bottom line, I never travel without trip insurance and three times, I've been glad I had this policy.
Ruth C. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Providing a side-by-side comparison of the policies is a great feature! I chose the plan that best suited my needs and had the best rating. I have used InsureMyTrip numerous times in the past and will continue to do so.
Gertrude P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
I have only actually used my trip insurance one time but it was simple and easy. I purchase travel insurance for the disasters that can happen -- missed planes, misses cruises, slips and falls/broken bones, lost luggage, etc. It makes me feel good to know I am covered for almost anything.
Helen S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I always buy trip insurance, especially to cover any unforeseen medical issues that may arise. Fortunately, I've never needed to use it, but I like the peace of mind it affords me.
Mary B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Did not have to use the plan so I have no knowledge of component parts.
George A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
My wife and I have traveled frequently since getting together 24 years ago. We have taken many cruises, done several European tours and have never taken travel protection coverage. This year, we booked travel to Greece and Italy. The trip included several segments and was a bit of a hodgepodge including several days in Venice, a 7 day cruise in Greece, several days in Athens and several days on the island of Kithera in Greece. We booked using points for hotels and some flights. Paid cash for the rest. At the last minute, I chose to take travel protection. We are now in our fifties. With several different segments making up our journey that was booked with several carriers, I felt the need to take some added coverage just in case we got into any trouble.
Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.
I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!
Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.
I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!
John M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I believed this protection to be complete.
I was very relaxed about this protection that if a problem came up this protection would cover what I paid for. Thank you.
I was very relaxed about this protection that if a problem came up this protection would cover what I paid for. Thank you.
Judith Pinkham M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Your company is terrific. We had to cancel our Alaskan cruise due to a dire medical problem. CSA was very responsive to our refund request, which was processed very rapidly. Thank you for CSA travel insurance! Don't leave home without it!
Samuel R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately we did not need to make a claim; however, we appreciate the ease to get the coverage from Insuremytrip. We will be acquiring coverage again in a couple months for another planned cruise.
Timothy E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The price was less expensive than going through my travel agent. The website was easy to use and the customer service representative I spoke to was knowledgeable and pleasant while answering my questions pre-sale.
Andrea R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful