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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have taken a cruise rated Generali Global Assistance
4.60 out of 5
6,081
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Saved me a lot of money over other plans I looked into.
James K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I really don't know, since we didn't have any trouble during the trip. And that's a good thing.
Suzanne W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
The CSA Travel Protection Custom Luxe plan covered the situations that we wanted covered. We have never had to file a claim so we can't speak on that. One thing I would like to see changed is that you currently can only receive 70% back when using Cancel For Any Reason. I have used CSA four times.
Ray M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Cancel for Any Reason has a few eligibility criteria:
    1) It is only available within 10-30 days of your initial trip payment (depending on the policy).
    2) You must insure 100% of your pre-paid and non-refundable trip cost.
    3) Cancellation of your travel arrangements and notification of the insurance company must occur more than 2 days before your scheduled departure date.
    4) Cancel for any reason returns between 50%-80% depending on the policy.

    Included in every comprehensive policy, Trip Cancellation covers you for specific unforeseen covered reasons that cause you to cancel your trip. With Trip Cancellation, you are covered to cancel up until departure. Should you cancel, you will be reimbursed 100% of the prepaid and non-refundable trip cost for which you are insured and can provide documentation.
    Aug 21,2014
The trip included a
cruise
Generali Global Assistance Standard
We normally do not purchase travel insurance but due to the many travel arrangements we decided that for this trip it would be the prudent thing to do. We researched various plans and CSA was the best value not to mention a fair price. A comparable plan through a different company would have cost us an additional $500 or more. Due to a train strike in France we had to make alternate travel plans which were quite expensive and CSA covered the entire cost. We definitely recommend them for your travel insurance needs and will use them for our next trip. Thanks to CSA Travel Protection for taking care of our claim and keeping us informed along the way.
James H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Good help when I signed up. Delighted to pay and not claim! Next time I would like to be able to separate the medical from the cost of the trip as I have worldwide medical coverage.
Elizabeth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your reply, but unfortunately we do not offer just cancellation insurance on our website. All of our cancellation coverages are included in a Comprehensive Policy which include Trip Cancellation, Trip Interruption, Baggage Loss/Damage, Medical, Dental, Emergency Medical Evacuation, 24 Hour Traveler Assistance, Baggage Delay, Travel Delay, and Accidental Death.
    Jan 22,2016
The trip included a
cruise
Generali Global Assistance Premium
The main purpose of having the travel insurance was the field of security since many of the side trips were in our own planning. I will have insurance in my future trips.
Miguel V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I was glad I had it.
Lisa H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
This plan was the most reasonable of all quality plans that we considered for the coverage that we received.
Ann A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We felt the trip insurance was overly pricey through the travel agent. InsureMyTrip seemed to be a true and reliable group and we were very satisfied. The customer service representative we dealt with was kind and patient, she was happy to answer any questions we had along with a few examples of things that could have gone wrong and how they were covered. I contacted our own homeowners insurance carrier for advise on this. The office manager was impressed with the prices and what was covered for that price. We pushed a bit, "What would be covered in such and such circumstances?" In our opinion, we were dealing with a good company that offers good service and coverage. My family is in the insurance business so I was a bit uneasy using a product offered through a website, but their kind ways and understanding of the product was reassuring. We did not have any issues that would require use of the policy, and we were thankful of that. Overall, I would use this company again. We are quite pleased with the package and would use them again for future trips.
Terri H. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Great customer service, value, and coverage.
William Milton B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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