Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Premium
I did not file a claim because my trip went well and there was no need to use the insure BUT, it did offer me a peaceful mind in knowing that I was covered in case something happened.
Sheila H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Assistance with filing my first claim and their prompt responses were outstanding.
Claire W. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The one thing that i lost was not covered by the policy- My Eyeglasses.
Ann G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I have to say that I am glad I bought trip insurance from CSA Travel Protection as our planned trip along the Aleutian Islands was canceled by the Alaska Marine Ferry. In fact, several sailings were canceled because the ship, the Tustumena, had several unforeseen repair delays while in dry dock for scheduled maintenance. But I also have to say that I am disappointed in CSA Travel Protection as they at first rejected my claim for our trip cancellation. CSA claimed “scheduled maintenance†was not an unforeseen event and therefore not a covered event. Thus they could not reimburse me for our nonrefundable airline tickets. A covered event had to be a “mechanical breakdown†(unforeseen). Though there was no ship for us to sail on, it was my problem and not theirs. I had to contact the Alaska Marine Ferry to confirm to CSA that the several delays were due to unforeseen repairs and not just routine maintenance. Thus with it affirmed that the delays were of a “mechanical breakdown†nature, CSA then approved my claim. I would have thought this would have been a logical conclusion to explain why the sailing cancellations happened. The Alaska Marine Ferry would not have sold passage if the repair delays were “foreseen.†CSA Travel Protection did “come through†and paid my claim but, it left me rather disappointed with CSA’s first response.
kendall j. would not
recommend this plan to a friend or relative.
17 of
17 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Best part of this plan is that I didn't have to use it!
Robert D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Custom
Didn't need to file a claim so I can't effectively rate the program.
I was happy I had something in place "just in case".
I was happy I had something in place "just in case".
Paul C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Custom Luxe
Thank you CSA! My husband and I have always purchased travel insurance. Usually if you have it you don't need it. Murphy visits people who are not prepared. He choose CSA Travel insurance from the InsureMyTrip.com because they had good reviews and comprehensive coverage at a good rate. We have been fortunate to have traveled for 10+ years and not had any need to make a claim on our travel insurance. This trip was a 12 night cruise around the Adriatic Sea from Venice to Rome which required both typical vacation clothing and formal wear. The airlines lost my luggage and I had no idea when or IF I would get it back. Once we left out first port I called CSA. They were pleasant and helpful. They sent an email immediately with directions on how to file a claim. I finally received my luggage 8 days later. However, by that time I had purchased quite a few things. I was swamped with work when we returned from our trip and I did not get the claim filled out and sent in with my receipts for a month after we returned. I was expecting a fight at some level, either because of my delay or to justifying every item I bought or at the very least the price of each item. I emailed the forms and receipts and received an email back about a week later saying my check was on the way. I soon received the check and it covered everything. NO HASSLE! NO FIGHT! GREAT SERVICE! We will be purchasing our travel insurance going forward from CSA. They have earned our business and will therefore probably get back what they paid out on my claim. Good for them!
Roy K. would
recommend this plan to a friend or relative.
13 of
13 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although we had a small claim it was handled with professionalism by CSA. The price was fair and dealing with InsureMyTrip resulted in a lower cost than the cruise or travel industry offered. We are traveling again in Dec.2013 and we will use IMT again.
Roger E. would
recommend this plan to a friend or relative.
8 of
8 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Didn't have to file so can't evaluate service. Wold probably buy for next trip based on reviews and what I received.
Steven M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
I found that the website omitted some options that were available when I called for assistance. I got what I wanted only when I called.
Roberta J. would
recommend this plan to a friend or relative.
5 of
7 people found this review helpful