Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Good Plan and good protection.
Charles R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I found the emergency help process too cumbersome. My husband fell in Amsterdam and we took him to the emergency room at the hospital. When you're bleeding you don't have time to call a number to request a search for a doctor.
Olivia T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
We are very sorry to hear about the injury to your husband during your trip, and hope he has made a full recovery. We will pass your feedback along to CSA.Apr 25,2013 -
Wendy Stahl
Generali Global Assistance
Thank you for providing your feedback on your recent trip. I’m sorry to hear all did not go as planned. Our plans do not require contact with us prior to seeking emergency care. We do offer to help, especially in non-emergent care situations where we can find you a doctor and arrange direct payment for non-emergency care under ,000. Please feel free to contact us if you have and questions or need to file a claim.May 13,2013
The trip included a
cruise
tour
Generali Global Assistance
Standard
We went on the Mariner of the Seas, our 6th cruise, but first RC. Entertainment and service was great, but food was just okay. Bed was not comfortable. Surprised to discover that our balcony room didn't include a robe and standard lotions. Shampoo was in a wall dispenser. Also couldn't buy a bottle of liquor or wine on the ship for our room.
MaryBeth J. would
recommend this plan to a friend or relative.
1 of
5 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Have used CSA for a couple of trips and lucky enough did not need to make any claims so did not have to use CSA for claims but take out insurance for just in case.
Elaine H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Custom
We had no problems during the trip so did not use the insurance so have no way of knowing if the plan would have covered everything the way we thought it should nor do we have any way to judge the service provided had we needed to collect on a claim. Buying the insurance on the internet was a breeze.
Dale C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My only complaint: three times CSA emailed me the PDF of my policy, and all three times the PDF file was corrupted/wouldn't open. (I tried with multiple different computers and different browsers.) Finally CSA had to postal mail me the policy. CSA needs to review their PDF software and ensure it is up to date and working correctly.
John F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Good Plan best part of the plan was it was not used! We had a great vacation.
Raymond P. would
recommend this plan to a friend or relative.
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Wendy Stahl
Generali Global Assistance
So very glad to hear you had a great vacation!!Apr 16,2013
The trip included a
cruise
Generali Global Assistance
Standard
We purchased this plan to cover medical expenses/evac type issues for the non-refundable cruise and excursions on our trip, but did not need coverage for airline tickets, hotel, and rental car since those could be cancelled with no fee, reissued, or were covered by credit card benefits. The web site should provide guidance for people who only want to cover a portion of their trip expenses (e.g., trip start date is dates for cruise departure to arrival?).
Georgina D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
Thank you for your review. Please note, we are open 7 days a week, 365 days a year to assist you with any questions you may have surrounding how to best insure your trip.Apr 10,2013
The trip included a
cruise
Generali Global Assistance
Premium
Fortunately, I had a wonderful vacation with no problems whatsoever. So while I did not have to file a claim, I would highly recommend purchasing coverage such as the CSA Travel Protection plan. It's low cost, ease of online purchase, and great coverage, allowed me to enjoy my cruise knowing that if the unexpected happened, I would be covered. It was a small price to pay for what could be huge out of pocket losses should a problem arise!
Cheryl B. would
recommend this plan to a friend or relative.
-
Wendy Stahl
Generali Global Assistance
Thank you for purchasing the CSA Custom Luxe plan. I am happy your cruise vacation was great!Apr 16,2013
The trip included a
cruise
Generali Global Assistance
Custom
The cost was very reasonable for the cover. It was good to have a plan and feel secure while traveling. There were two persons in our cruise that had a heart attack and needed to be transported out. Having this plan made me feel secure that if something happens to us we would be cover adequately. I will certainly buy this plan for my future traveling needs. Thanks!
Socorro B. would
recommend this plan to a friend or relative.