Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great plan with good peace of mind while traveling outside the United States.
David M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Reasonable rates for adequate protection.
Harold M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
It was a good decision that we bought CSA travel insurance for it changed Celebrity's participation to assist us in finding a Dr or a hospital on the next port we dock. We were supposed to pay Eu220.00 and Eu160.00 for taxi and dr's office visit only and the accompanying expenses on that visit. When Celebrity cruise line found out we have travel insurance, they informed us that the ship will take care of any expenses from then on( informed us that same night).
It became hopeful for us but to reach or contact US was not at all easy, I have to stay at the concierge's counter all afternoon just to reach you because of inaccessibility of signal from ship at sea.
This is a travelers nightmare if we are able to reach you. The Concierge Lady Anca at Solstice was very helpful, patient and ever willing to help us.
With all that has happened during our trip, I must say it's good to have travel insurance every time you travel ESP European countries. All I can say is that for any travel insurance to get more involved in cruise ship
Excursions and provide warnings or awareness on the places the ship's or any online vacation excursion offerings because all they want is sell the traveler the excursion for a fee and no fore-warnings of what it entails to the traveler like Kotor and Pompei specifically. Also CSA was unwilling to alleviate hardship and suffering for my husband and me to travel close to each other since it was too much of a discomfort for my husband and to the person next to him in the Business class section because I was there to check on him always during that long haul flight from Barcelona to Miami. Those people don't need to be subjected to sit next to a handicapped and my husband heard unsavory comment from a lady next to him.
I sure hope this would come to your attention for insured's future planning of trips or any others future travels. Thank you for prompt action on the incident and will check out more details on travel insurance on our next travel, God willing.
All my best,
Aurelia
Cruise on Solstice Celebrity Mediterranean
It became hopeful for us but to reach or contact US was not at all easy, I have to stay at the concierge's counter all afternoon just to reach you because of inaccessibility of signal from ship at sea.
This is a travelers nightmare if we are able to reach you. The Concierge Lady Anca at Solstice was very helpful, patient and ever willing to help us.
With all that has happened during our trip, I must say it's good to have travel insurance every time you travel ESP European countries. All I can say is that for any travel insurance to get more involved in cruise ship
Excursions and provide warnings or awareness on the places the ship's or any online vacation excursion offerings because all they want is sell the traveler the excursion for a fee and no fore-warnings of what it entails to the traveler like Kotor and Pompei specifically. Also CSA was unwilling to alleviate hardship and suffering for my husband and me to travel close to each other since it was too much of a discomfort for my husband and to the person next to him in the Business class section because I was there to check on him always during that long haul flight from Barcelona to Miami. Those people don't need to be subjected to sit next to a handicapped and my husband heard unsavory comment from a lady next to him.
I sure hope this would come to your attention for insured's future planning of trips or any others future travels. Thank you for prompt action on the incident and will check out more details on travel insurance on our next travel, God willing.
All my best,
Aurelia
Cruise on Solstice Celebrity Mediterranean
Noel E. would
recommend this plan to a friend or relative.
19 of
21 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Thank God we had no need to file a claim. CSA Travel Protection is affordable, we had peace of mind as we prepared for our cruise. As always we enjoyed our cruise to Grand Cayman and Cozumel beautiful beaches, great shopping, food and fantastic weather.
THERESA E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
The peace of mind was worth every penny.
Cynthia G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
When I returned from my trip I contacted CSA about filing a claim. On 6/26/12 they emailed me the forms to fill out. When I called to check the status of the claim, I was advised that I had to file with my primary insurance carrier first. It would have been nice to have been told that up front. By the time I got the claim denied by Medicare and my supplemental carrier AND then re-submitted everything to CSA I finally received payment on 10/6/12. I am convinced that ALL insurance companies compensate their employees based on how long they can avoid paying a claim.
James H. would
recommend this plan to a friend or relative.
16 of
16 people found this review helpful
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DebraIMT
In the policy certificate that was provided to you, the travel medical states it is secondary coverage to your primary.Oct 15,2012
The trip included a
cruise
Generali Global Assistance
Standard
Used CSA last year and had to file a claim, which was promptly handled. I will always use it for big trips.
Alan F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The CSA travel protection custom plan appears to have good coverage, but the real proof has to be if I had to file a claim. I have bought this travel plan many times in the past, and due to my senior age, is more expensive than if I was younger. Considering I've never filed a claim, plans (any plan from any provider) should give discounts to repeat customers who have never filed a claim.
Carminia B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I guess I was satisfied. It was nice to know we had the protection if we had needed it. Our trip went smoothly and we had no need for a claim.
JANICE M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Everything worked fine. Didn't need it. Because all. I wanted was insurance in case my 84 year old dad was going to get a life threatening problem.
I didn't shop much and took the first insurance I found.
So I shouldn't complain.
Is there something out there that fits my needs?
I didn't shop much and took the first insurance I found.
So I shouldn't complain.
Is there something out there that fits my needs?
Conrad B. would
recommend this plan to a friend or relative.