Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
No claim. Evereything seemed fine to us.
Joseph M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I did not have a claim to file, but I chose this plan based on claim handling rating from other users before I went on my trip. The price was reasonable too. If I bought insurance with my cruise ticket, it would have been much more expensive for the same plan.
ABDULLAH B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Didn't have to make a claim but nice to know we were covered.
Douglas S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Made no claims, but insurance appeared to be good coverage for a good price.
David D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately we did not have to make a claim. Buying the insurance and receiving our policy was easy
Gary D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
CSA Travel Protection received our claim on Dec. 8th
of 2011. We received a claim payment on 1-23-12.
I feel the service for our Trip Interruption claim was
very slow.
of 2011. We received a claim payment on 1-23-12.
I feel the service for our Trip Interruption claim was
very slow.
David G. would not
recommend this plan to a friend or relative.
19 of
28 people found this review helpful
-
Kathy (Generali)Generali Global Assistance
We're sorry to hear of your recent experience with CSA. Without knowing the specifics of your claim, the holidays and an unusual spike in claim volume due to major events may have impacted the turn time a bit this time around. CSA is committed to providing prompt, fair and equitable claims service and focuses on ensuring consistency and accuracy in the claims process. Please let us know if you have any additional questions or concerns. Thank you for your feedback!Jan 25,2012
The trip included a
cruise
Generali Global Assistance
Standard
We did have a bag delayed. It was never put on the plane in our departure city. It ended up arriving at our hotel later that evening, fortunately we had a pre-night in FLL before our cruise. Didn't have to use the lost or delayed luggage benefit, but we were very glad we had the coverage!
David S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Although it took a month and an inquiry call to CSA to obtain a review and action on my claim, it was then settled promptly and completely.
Marilyn R. would
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I guess you never know how good a policy is till you file a claim. I had to have minor surgery while on the cruise part of our trip. Got home and sent in a claim with all requested and required forms and documentation. Re-embursement was slow but paid in full. We would use CSA again.
Joyce C. would
recommend this plan to a friend or relative.
15 of
15 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I understood from your website that it was supposed to be a 2 week turnaround to settle. My claim took 2 months to settle after I mailed it in. And there was no contact from your company (CSA Travel Protection) to tell me the claim was received and was being processed. I had to call and find if it had even been received.
Jeffrey M. would not
recommend this plan to a friend or relative.
29 of
29 people found this review helpful