Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Preferred
Luckily we did not have to use the plan. However we did see a passenger evacuation from our cruise ship by helicopter. I wonder if that person had insurance?
Ronald I. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
We did have a delay in baggage delivery on the way home that was inconvenient but did not require purchase of replacement supplies or additional laundry expenses that would have been covered by the plan. However it did require extra time and phone calls with the airline over 3 days to track down the bags and there is no compensation for that effort.
Ira G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I guess it was a good policy although I never had to file a claim.
Stephen D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Glad we didn't have to use it for this trip
Antoinette S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
There were no problems encountered on the trip that required the trip insurance. Its hard to evaluate a product that was not used (good news), but it was nice to have the peace of mind that the insurance was there just in case.
Mark W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Attempted to reach the company as our trip to Europe was coming to an end this past weekend 8-30-2019. A hurricane was approaching my home State of Florida and my wife and I were simply trying to reach a representative of the insurance travel policy to ask a question about the policy, however, numerous attempts to do so were unsuccessful. We were never contacted after countless attempts on the “ we will call you back , no wait system “ and we were never cable to have are call picked up on hold. Luckily we did not have a claim... such as travel delay. The Hurricane did not affect Florida and our return flight back London-Dallas to Florida had no issues . If we did have a claim, I am not feeling very confident that we were going to be able to reach someone. This is the first time I have had a Travel policy that I may very well have possibly needed. Probably will choose a different travel policy company next year!
Craig B. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback. We forwarded your comments to Generali. Here is their reply:
"We’re sorry to hear about your negative experience and apologize that you had a difficult time reaching us. If you could provide the following information it could help our tech team resolve future technical issues: The date and time of your attempted calls and the department you were trying to reach. Thanks!"Sep 10,2019-
CraigB
The incident occurred
on Saturday, August 31st 2019 approx. at 5 pm/6pm London Time. We were trying to reach customer service on the number 240-330-1529 (outside the USA) as directed.Sep 11,2019
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The trip included a
cruise
Generali Global Assistance
Standard
At age 80, it is imperative to have medical and evacuation coverage when I travel outside the US.
Don G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately, we did not need to use this. It was comforting to know that it was there if it had been needed.
Ricky B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
seeing as i did not have to use the plan it was great....i'll most likely purchase again for my next trip......and will hope i can say the same nice things as no........
if i have to use it and there is a problem ......WELL
if i have to use it and there is a problem ......WELL
Larry H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
With the hurricane coming on our trip I was so happy that we had this insurance. Additionally, there was a vacationer who was taken off in a ambulance on Gran Turks seriously ill. It made me so happy that we would have been covered in case of an emergency.
Francina W. would
recommend this plan to a friend or relative.
Although your plan would not reimburse you for the additional time and phone calls, Generali Global Assistance did offer help in "Locating Lost or Stolen Items: The assistance provider will assist in locating and replacing lost or stolen luggage, documents and personal possessions."
"How to Call the 24-Hour Emergency Hotline - If you need emergency help for an available service, you can call toll-free 24 hours a day to (877) 243-4135 from within the United States, or call collect to (240) 330-1529 from around the world."
We hope that this information will be helpful to you for future purchases of a Generali policy.