Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
All the people I spoke with were easy to work with, professional and very responsive. Will definitely use for insuring our next trip.
Sarah B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It turned out our insured River Cruise in Europe was cancelled 15 days before the departure date due to low water levels in the rivers we wold be traveling on so we didn't use the insurance from Generali. We were able to get full refund of the insurance cost . All correspondence via e-mail with Generali staff and refund of the
cost was done expeditiously and without any problems.
cost was done expeditiously and without any problems.
Joseph G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
I'm always shocked by the price of trip insurance, but when I consider the investment I've made in the trip itself, the insurance is essential for peace of mind. I'm a satisfied customer.
Jo P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Was diagnosed with pneumonia the day before the flight to Hawaii, luckily I didn’t have to cancel the trip, it was comforting to know that I had trip cancellation with Generali Global Assistance. I wasn’t going to purchase insurance because I felt that my husband and I are in good health, I purchased the coverage at the recommendation of two neighbors. So glad I did. It was definitely worth the price of mind.
James M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
No claim. No problem. All ok. Thanks.
VINAY P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very Upsetting Day with my flight cancelled (found out after sitting in the airport from 4:15 pm - 7:00pm waiting for the airline counters to open). My claim (Travel Delay) took 4 weeks & check will take another 7-10 business days. Dissatisfied with the plan that I selected for this trip.
Celestine W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Unfortunately, claims processing does take more time during hurricane season. Nevertheless, we are pleased to hear that you received your claim payment in the mail.Oct 17,2018-
CelestineW
Thank You for your Response!Oct 17,2018
-
The trip included a
cruise
tour
Generali Global Assistance
Preferred
A repeat customer discount would be great --
Michael R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately, our trip went well and we had no problems, so we didn't need to file a claim. I was happy to pay the premium because it gave me peace of mind during our 16 days outside of the US.
Kenneth H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I was glad to have it for peace of mind. I was even happier not to have to use it!
Martha S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Custom
Was hospitalized for food poisoning. Had to first file a claim with health insurance to determine was travel insurance would pay. Lots of documentation that I didn't have such as invoice for airline ticket purchased in foreign country. Luckily, when I asked for it through the credit card company and the airline didn't respond, the credit card company treated it as a disputed charge and gave me a credit.
Just make sure that you get every kind of documentation you can when you are there such as hospital records, receipts for cab rides, etc!
Just make sure that you get every kind of documentation you can when you are there such as hospital records, receipts for cab rides, etc!
Andrea C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
It's unfortunate that you came down with food poisoning during your trip, but we trust that the discomfort is gone and your excellent health has returned.
Although no one wants to plan for a claim before it happens, Generali, as well as most of our other providers, have a website for those travelers wishing to file a claim online:
https://www.generalitravelinsurance.com/start-a-claim/how-to.html.
We recommend that you visit the travel insurer's website before you travel and review the claims information provided. Along with including claim forms for you to complete and submit, Generali also provides you with a list other documents that may be needed when submitting a claim. Please just remember that documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss.Sep 28,2018