Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
This is the first time I ever purchased travel insurance, and, oddly enough, the first time I've ever needed it. There wasn't the slightest trouble with our claim, and all representatives were helpful and informative.
Catherine C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
So happy I ddn’t need it!!!
Karen J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
it was nice having insurace in use of an emergency.
Jon H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My wife had what "they" called a pre-existing condition. She had a balance problem for years that was well under control at the time we made the reservations. However, about one month prior to departure her condition worsened. She was afraid of falling and her doctor, after extensive evaluations, strongly recommended we cancel the cruise. The insurance refused to pay a single cent, but kept my premium. Guess there is nothing you can do.
Never again!!/Pete
Never again!!/Pete
Peter H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Your agent was personable and knowledgeable plus very articulate! No problems!
Lawrence C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Happily, we didn't have to file a claim so I can't comment on that. It did provide us peace of mind at a reasonable cost.
Linda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great coverage. Covered the necessities.
William S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We stayed at a terrible place. Going elsewhere would not have been covered. Not good.
Kayla M. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your reply.
It is important to note that all Comprehensive Plans include a list of covered reasons under Trip Cancellation and Trip Interruption.
These covered reasons will vary by plan and, while they may meet many traveler’s needs, they do not cover every issue that may arise.
We suggest that you contact us for assistance in quoting and comparing plans for a future trip. Although we do not know of any plans where Trip Interruption will reimburse you just to change accommodations that you find unacceptable, there are some plans that, in addition to "Cancel for Any Reason", also offer "Interrupt for Any Reason".
We are available weekdays from 7:00 AM to midnight EST and weekends from 9:00 to 9:00 EST. We look forward to hearing from you.Jul 27,2018
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since I didn't need to use any of the coverage, I would have to rate it as perfect.
Paul G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
since we had no reason to file a claim I cannot totally rate the quality and customer service - no interaction needed.
Ronald K. would
recommend this plan to a friend or relative.
We did contact Generali for a status report on your claim. Your claim for reimbursement for your share of the Trip Cost was denied due to the preexisting condition exclusion listed in the policy:
"PRE-EXISTING CONDITION means a Sickness or Injury during the 180-day period immediately prior to your
effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking
of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage
is effective under this Policy.
However, your wife's claim was denied because you neglected to cover her under the policy. The policy was purchased only for you.
Please feel free to call us if you have any other questions.