Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Premium
I was glad to see there is a plan that covers preexisting conditions. I do wish more plans included this option to better meet the needs of all travelers.
Carol H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Did not have to use this coverage so don't know how easy a claim would be to file.
Teresa M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had a VERY large kidney stone the week we were scheduled to leave and we had to cancel our trip. I filed a claim for everything that I could not cancel. They paid all of the claim and within a few weeks. I will use them again.
Harold F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
It gave us great peace of mind having the Global Assistance plan I wouldn't leave the country without it. Global Assistance covers way more then the Cruise ship or River Cruise policies and when your older you need this extra protection!! We always buy travel insurance from Generali Global Assistance!!!
Roy A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I fortunately did not have to file a claim for anything as our trip went well. It's hard to review an insurance company until you have to file a claim.
Charles S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
legitimate claim was denied on what I believe is a technicality. this is the second time that this type of thing occurred with this carrier. I will never use them again!!
Lisanna S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Outstanding service and medical coverage. My wife got sick on a cruise ship and the cost to the medical ward was totally covered. Thank you!
Reginald D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Since I did not file a claim, it's hard to say how good they are, but they get good ratings and are reasonably priced with good coverage, so I would purchase insurance from them again.
David P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
As I had done previously in occasions prior to taking a cruise, I took out a travel insurance policy with CSA Travel Protection, Generali US Branch, New York. Up to now we never had the need to use the insurance coverage in any of our cruises, thanks be to God! Unfortunately, just days prior to our cruise, our son suddenly and unexpectedly became gravely ill and had to be rushed to a local medical center. Sadly, he passed away 3 days later. This took place in early November 2017. Immediately I notified the cruise agency and the insurance company, CSA. I filled out all the paper work they required and submitted it via Certified Mail. It took them a month to assign an agent to our case. Once an agent was assigned and following a number of communications, e-mail and verbal, the agent kept requiring more and more information, even information that had been previously submitted. There was always an excuse, such as "We have requested additional information from your travel supplier or agent" and "We must obtain additional medical information beyond what was provided with this claim", and others. This was as recently as March 18. My wife and I then decided to take matters into own hands and took the initiative to go to the Medical Center and get the information they claimed that they were waiting for, and got it quickly and without any problem. We mailed it to the agent via Certified Mail (as we had done earlier). Finally around April 6, almost 5 months later, the agent called to let us know that we would be receiving the insurance payment, which we finally did receive.
In summary, dealing with CSA Claims was very frustrating. This was as clear-cut, straight-forward and as an uncomplicated claim as possible, yet they kept delaying the claim and showed very little compassion and care for what we were going through, which added to our pains and sorrow during a most difficult time for us. I feel that if it hadn't been because we took the initiative to do the leg work and stay on their back, more than likely a few more months would have passed without resolution to our case. If there is good news, it's that they finally paid the claim. In contrast, I must say that the cruise agent and the cruise line were most helpful, accommodating and compassionate in servicing our needs.
Lastly, I fail to understand why folks give and insurance company a 5-STAR rating when they had no need to file a claim! Those reviews are totally useless!
In summary, dealing with CSA Claims was very frustrating. This was as clear-cut, straight-forward and as an uncomplicated claim as possible, yet they kept delaying the claim and showed very little compassion and care for what we were going through, which added to our pains and sorrow during a most difficult time for us. I feel that if it hadn't been because we took the initiative to do the leg work and stay on their back, more than likely a few more months would have passed without resolution to our case. If there is good news, it's that they finally paid the claim. In contrast, I must say that the cruise agent and the cruise line were most helpful, accommodating and compassionate in servicing our needs.
Lastly, I fail to understand why folks give and insurance company a 5-STAR rating when they had no need to file a claim! Those reviews are totally useless!
Jorge A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We are very, very sorry to hear of the death of your son. That would have been a difficult time for you even if the claim process had gone smoothly, but it is good to know that Generali did pay the claim.
One of the benefits of purchasing your policy through InsureMyTrip is our promise of "Unparalleled Customer Service". Sometimes, a claim is denied by the travel insurance company or your claim may take an unusually long time. When this happens, InsureMyTrip customers have the option to have their claim reviewed by one of our Anytime Advocates® who will support you with the process.
Once again, we would like to express our sympathies and encourage you to call Customer Care at 800-487-4722 in the future for assistance in quoting, purchasing or claims. We are available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.Apr 25,2018
The trip included a
cruise
Generali Global Assistance
Standard
No issues
Jeffrey S. would
recommend this plan to a friend or relative.
According to page 9 of your "Description of Coverage" (form G-110CS), your Travel Delay Coverage states that "If you are delayed on your Trip for 6 hours or more, we will reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay. We will not pay benefits for expenses incurred after travel becomes possible."
"Travel Delay must be caused by or result from:
a. delay of a Common Carrier; or
b. loss or theft of your passport(s), travel documents or money; or
c. Quarantine; or
d. hijacking; or
e. natural disaster or adverse weather; or
f. being directly involved in a documented traffic accident while you are en route to departure; or
g. unannounced strike; or
h. a civil disorder; or
i. Sickness or Injury of you or a Traveling Companion; or
j. death of a Traveling Companion."
Although your reasons for delaying your trip are understandable, those reasons are still not listed as "covered reasons" for reimbursement under Travel Delay, so your claim was correctly denied.
If you can provide other documentation confirming that your delay was actually due to a covered reason in the policy, we would be glad to re-visit the claim on your behalf.
We appreciate your taking the time to submit your review which will be
published as you submitted.