Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We didn't have to file a claim so I'm not sure how it would have worked out. But the company agents were very helpful and knowledgable.
Deborah B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I found it to be very very expensive It seems to me that if a person age 75 is in excellent health and strength taking no medications should be have a lower rate! I had NO sea sickness whatsoever and didn’t need motion meds the whole trip!
Ruth S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thank goodness we didn't have to start a claim but felt confident in this policy in case we had to. Would recommend.
Madsen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Customer representative was most helpful in answering questions prior to taking out policy. The procedure was handled professionally and quickly.
David M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I think a review would be valid only if I filed a claim - still no experience with your company. I put 3 stars for each - would rather say “no opinion.â€
Theresa R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Didn't need it, but the price was reasonable for the coverage provided.
Susan R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Once I had studied the web site I called the toll free number and a member of your team worked with me for an hour to figure out the best trip insurance for me and my husband. I really appreciated her taking so much time to answer my questions. I feel we got the appropriate coverage.
Anne H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
The evacuation aspect of this policy was exactly what we were looking for.
Paula H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
On our cruise our baggage was delayed 5 days. Then coming home we missed our connection because the first flight was late. It was extremely stressful and having to keep up with the documentation added to that. But when we returned home I pulled up and carefully followed the instructions. It is a lot of work and very time consuming process. I have so far only completed the delayed baggage claim because our expenses were significant. I haven't filed the claim for the missed connection because the cost to us was around $100. I'm not sure it's worth my time to pursue. The claim process requires me contact the airline and request them write a letter explaining how and why the delay occurred. That is the most time consuming requirement among the others. I hope the claim for the delayed baggage is processed without difficulty. I will update the review if allowed. The cost of the insurance was $850 and our expenses were $2000. But the time and stress involved will require the claim process to go smoothly for it to be feasible for me to purchase insurance in the future.
The insurance did pay some amount, they disallowed some valid expenses and it just wasn't worth fighting them over it.
The insurance did pay some amount, they disallowed some valid expenses and it just wasn't worth fighting them over it.
Tye S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. All insurance providers will require that you provide proof of loss. We do understand that this can be time consuming, and for future reference we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Mar 01,2018
The trip included a
cruise
Generali Global Assistance
Standard
As we did not need to use the coverage it is hard to have a complete opinion of the company/policy
Samuel M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.