Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I didn't have to use the insurance thank goodness. But I will use again in the future.
Yes, I was satisfied with the price.
I told all my friends on the trip about your coverage. In hopes they use CSA in their future yrips.
Yes, I was satisfied with the price.
I told all my friends on the trip about your coverage. In hopes they use CSA in their future yrips.
Hedy B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This travel insurance covered the items I wanted for my trip.
Winifred H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Fortunately didn't need it (almost did- delayed luggage), but nice knowing it was available. Was on a tour, and the company's offered coverage cost 2X for the same coverage! Have used them for many trips and will continue to.
Anna C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I purchased this plan for a trip to Peru with my daughter. We hiked to Machu Picchu and thankfully did not have to use this plan but we feel this plan provided adequate coverage.
Robert O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I have used CSA before and when I made a claim they were helpful and reimbursed me. One buys travel insurance in the hope that you will never need it and fortunately on this last trip I did not need it. I am very happy with CSA and will use them again.
Elaine G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
I did not need to use the travel insurance, but felt comfortable having insurance in case I became ill or had travel problems while in Europe.
Cynthia R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We went on our trip in September and made the claim after we returned, we have yet to have a settlement, much less much contact regarding the claim.
Now the claim has been closed and they are not re-reimbursing as originally told I would be.
I believe it is because of my original complaint about how long it took to even contact me back regarding the claim to begin with. Do not use this company!
Now the claim has been closed and they are not re-reimbursing as originally told I would be.
I believe it is because of my original complaint about how long it took to even contact me back regarding the claim to begin with. Do not use this company!
Michelle S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Easy to buy. Had no claims.
Joanne S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Even though my flight was delayed hours in ATL, I was on one of the last flights out before the fire at the airport on December 17. I made it to the cruise ship as they were doing the safety drill...minutes before leaving port. All this and I kept reminding myself I was insured. No matter if I made it to the ship in time, I would not have to pay for a cruise that might not happen. There were several people onboard who had unexpected medical issues (asthma attack, a fall, etc.). Knowing these incidents would also be covered gave me peace of mind. I told everyone I met about Insuremytrip.com. In all the years I have been buying trip insurance, thankfully I have only had to use it once. I will never go without.
Ann B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We were in Zimbabwe when the coup occurred November 15, 2017. When we learned of it and heard that US citizens should stay indoors, we decided along with our guide to leave Zim until we knew what was happening. We had paid for three nights stay in Hwange National Park and had one night there. We headed to Botswana and spent the next two days there until we felt that it was safe to travel back to Zim and on to Zambia to pick up our trip.
We lost two nights lodging in Zim and also the park fees. We had to pay for another visa back in to Zim so the costs were not insignificant. After returning home I downloaded the form for trip interruption added ALL of the paperwork and sent it off.
For the next four weeks we heard nothing. Not an email or any acknowledgement that CSA received the package we sent. Finally I called and was told that yes, they had received it and yes, it had a tracking number but the person handling the case was on vacation. Finally this week we received an email stating that they would reimburse us a partial amt of what we had claimed. It was not the most pleasant experience and I do not know if I would ever use this insurance company again. We travel a great deal and like to know that if something goes wrong that the insurance company has our backs. The policy was over $800.
We lost two nights lodging in Zim and also the park fees. We had to pay for another visa back in to Zim so the costs were not insignificant. After returning home I downloaded the form for trip interruption added ALL of the paperwork and sent it off.
For the next four weeks we heard nothing. Not an email or any acknowledgement that CSA received the package we sent. Finally I called and was told that yes, they had received it and yes, it had a tracking number but the person handling the case was on vacation. Finally this week we received an email stating that they would reimburse us a partial amt of what we had claimed. It was not the most pleasant experience and I do not know if I would ever use this insurance company again. We travel a great deal and like to know that if something goes wrong that the insurance company has our backs. The policy was over $800.
Michel P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you very much for the feedback that you have provided. Upon receiving your review to learn that you weren’t completely satisfied with your purchase, we assigned one of our “Anytime Advocates†who offered to look into the claim on your behalf. However, you replied with a very nice email stating that you believed that there was little we could do on your behalf, so we have published your review as originally submitted.
Good luck on your next trip to Armenia and Georgia in October of 2018. If you change your mind and decide to purchase travel insurance, please call Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9PM.Jan 17,2018
Although we did assign an Anytime Advocate to assist you on the denial of your baggage loss, there was nothing he could do because of the police report that was submitted with your claim. Unfortunately that official documentation superseded any word of mouth statement, so your claim was denied.