Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Good travel plan while travelling.
Suresh B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The insurance provided coverage at an affordable price, that I thankfully did not have to use. The purchase process was made easier by Insuremytrips's side-by-side comparison tool with other plans.
Rosalyn A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This company is impossible to reach by anyone trying to find out the status of their claim. My claim was received by them on 9/25/17. In mid-October I called twice to check on the status of my claim, left my number for a promised callback and never received one. I sent three e-mails with no response until I finally received one back on 10/26 saying my claim (with a claim number provided) had been received (one month after it was), stating high claim volume. I checked by e-mail about my claim status once again on 11/9. On 11/15 I finally received an e-mail that CSA would pay my full claim. I received a check on 11/24, two months after they received my claim. Once one has a claim number, there should be a system whereby one could check the claim status online. It was very frustrating not to have any information regarding my claim and to have such difficulty contacting CSA.
Nancy S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
As always you provide an insurance option for me your packages are perfect for my travel needs !!
Regina V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Did not need to use the insurance - thankfully - so I do not know the ease/difficulty to file a claim. But the price and coverage was what I wanted and it was a much lower price than my Travel Company offered. Will use this plan again as necessary.
Troy P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We purchased this plan to cover our 2-week tour of SE Asia. Since the tour was prepaid, the insurance provided some peace of mind in case we needed to cancel the trip due to illness. It also provided other comprehensive benefits like trip delay and medical evacuation which again, provided peace of mind since we were traveling to small cities in SE Asia.
Alberto M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Glad I had protection, glad I did not need to file a claim.
Nancy C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
CSA could have used technicalities to reject portions of my trip interruption claim. Instead, they fully paid all claim items. Great company to work with.
Richard W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I did not file a claim for this plan but found it easy and convenient to purchase.
MaryLouise J. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The entire process was easy, affordable, and the staff pleasant to work with. I will definitely use CSA again.
Louise T. would
recommend this plan to a friend or relative.
In the future, you may want to call customer care at InsureMyTrip to ask us to assign an advocate to follow up on your claim.