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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have tour rated Generali Global Assistance
4.56 out of 5
6,662
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
1st, it’s hard to write an accurate review when we did not have to submit a claim and have no idea how difficult that process would be.
Our trip was originally scheduled for St. Maarten but due to the hurricane, was switched to Punta Cana. The hoops Insure My Trip made me jump though were enough to never use the company again. I made 1 phone call to CSA and they switched immediately while we were on the phone. I still jumped though IMT’s hoops to make sure if we needed to make a claim on any of our 8 travelers, we were covered. So unnecessary. The CSA rep was pleasant, the IMT agent, not so much. Again, will use CSA again, but not IMT.
Joyce S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. We are pleased to hear that you were satisfied with CSA's response. However InsureMyTrip must follow CSA procedures which do require us to have our customers submit their travel date changes in print attached to documents from the travel providers.

    Nevertheless, most of our customers appreciate the ability to quote and compare plans prior to purchase along with our “Anytime Advocates” who will support you with the process if you feel a claim has been unfairly denied.

    We hope that in the future you will reconsider and call us again to purchase a plan. You can reach Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight or 9:00 AM to 9:00 PM on the weekend.
    Nov 15,2017
The trip included a
tour
Generali Global Assistance Standard
We have used this company several times and have had one claim. It was handled effortlessly and completely. We highly recommend this company.
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Excellent claim processing.
John B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My trip to Italy was terrific and without any need to use the insurance plan BUT it was comforting to know that if I needed help, it was there.
Patricia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Priced competitively.
Lavera B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Fortunately I didn’t have to use the policy but just having it in place makes it worth the price.
I travel frequently and InsureMyTrip is always my go to.
Valerie S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't use it. No claims filed
Nalin S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
System was user friendly but other than signing up for it I had no contact with anyone. Like all insurance, (home and car) I believe if you don’t ever have to use it there should be some incentive to have money returned to you as a bonus for not using it! I’m 68 yrs old and have paid cray insurance rates since I was 16 and never had to put a claim in! All that money wasted”just in case!” Insurance companies should be giving refunds to people who never collect a cent from them! Just my thoughts!
Charlene D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Looked like good coverage. Fortunately didn’t need to use it.
ALBERT S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thank you
WENCESLAO A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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