Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
The policy provided coverage for the things I wanted covered. Fortunately, I did not have to file a claim, so I can't comment on that aspect of the policy.
Michael O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I didn't file a claim so can't provide a well informed review.
Kristina B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thankfully I did not have to use the plan. So I have no idea how good it was.
Marjolaine A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
While I felt I was getting the best coverage for my needs, the cost was much higher than on previous trips I've taken because I had turned 70. Since I am in perfect health and have been active in yoga, swimming, walking, dancing and other activities and I do realize insurance carriers must have categories for coverage according to risk, I do wish one wasn't penalized by being in a certain age bracket.
Arleen G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
TOO EXPENSIVE FOR THE COVERAGE OFFERED! NOT A "BANG FOR YOUR BUCK" !
ROBERT D. would not
recommend this plan to a friend or relative.
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DeborahGenerali Global Assistance
We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Jun 02,2017
The trip included a
tour
Generali Global Assistance
Standard
The European/Asian Desk Rep was very helpful in getting a doctor for me in Sicily. The claim for medical costs was paid in a timely fashion and appropriately. I will definitely use CSA in the future and will recommend them to friends.
Robert G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I will always purchase travel insurance for peace of mind for my investment. There was one occasion when my husband got sick 2 days before a big trip and we got our total expenses returned.
Betty S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
did not have to use insurance for this trip. Would consider this for another trip
Annalee G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since I did not have to use the insurance this time no complaints. I have tried to use before but it is too hard to meet all the specific requirements. If I am paying for medical coverage abroad, that ins should pay first especially since Medicare will not cover anything outside the USA and should pay the bills direct to the medical facility. We have had to pay ourself in the past because we could not obtain all the correct paper work.
Barbara A. would
recommend this plan to a friend or relative.
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Carol
Thank you for your comments on "secondary" medical coverage. However, we would like to take this opportunity to point out several benefits that were included in your CSA Custom plan.
(1) CSA did provide "secondary" medical which would have required you to first submit your claim to any other primary collectible insurance policy. If the primary provider denied payment but it proved to be a covered medical expense under your secondary coverage plan, then CSA would have reimbursed you on a primary basis.
(2) CSA offered ON DEMAND MEDICAL CARE through their
Teladoc network (formerly Consult A Doctor TM) which offers 24/7 access to its proprietary nationwide
cross-coverage network of U.S. licensed physicians for telephone and secure e-mail medical consultations.
(3) CSA also offered "No Out-of-Pocket Medical Expense". If you had developed an acute illness while on your trip that required treatment by a physician, you could have called the
Emergency Hotline to obtain the name of a local qualified physician in the assistance provider’s network. If an in-network physician was available, the assistance provider would have scheduled the medical visit and guaranteed payment to the physician for a medical visit not to exceed 1000 USD for covered medical conditions.
(4) The CSA assistance provider also offered Interpretation/Translation services. The assistance provider would have assisted with telephone interpretation in all major languages or would have referred you to an interpretation or translation service for written documents.
Please always refer to your CSA Custom certificate for complete terms and conditions for these and all other benefits prior to purchase or within the 10 Day Review Period.May 24,2017
The trip included a
cruise
tour
Generali Global Assistance
Standard
We did not need to place a claim on this trip (luckily) however we did on our last trip and were pleased with the prompt attention to the claim.
Leo M. would
recommend this plan to a friend or relative.
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Carol
Thank you for your 4 1/2 Star Review of your CSA policy. We did check your previous purchases through InsureMyTrip and did find that your previous claim was reimbursed under another CSA Custom plan.May 24,2017