Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Of course, the real test of a plan is when the traveler needs to file a claim. Since I didn't have to do that (although I got sick for four days during the trip, due to water problems in a town my tour went to), I have no real idea whether CSA is a good insurance company or not.
Nancy F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
no comments. luckily, not used.
james v. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My claim was small...just about $200 for a missed tour in Iceland due to illness. When I spoke with the CSA agent on the phone, I was made to feel discouraged. Supposedly I would need more medical documentation than what I did have. I went ahead and filed anyway and VOILA! The letter I had from the hotel person who called the EMT's for me and my own letter explaining things turned out to be adequate. I am very pleased.
Jay S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not need to make a claim, so I can't rate the customer service. The cost of the plan was good in comparison to a few others I liked at and it covered my needs
Catherine M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Claim was handled fairly but very slowly. They received our claim in their office on February 22, 2017 and responded, "We are currently experiencing very high claim volume. Please allow us time to review the information received." They didn't issue check to pay this claim until March 17th. I think they need to hire more claims adjusters to handle claims in a more prompt fashion.
Carla B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We were happy with the coverage provided. Fortunately we did not need to file a claim.
Samuel H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Your reps are helpful and easy to deal with, coverage is good and comes at a fair price. You have become my first choice for trip insurance.
Harriett L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Didn't need to use it but for the price the reassurance was worth it!
Alysia H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Had to cancel my trip. CSA was prompt with the reimbursement and kept me updated. I would definately reccommend them!
Lisa R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I purchased this plan the day before my trip because the weather called for very strong winds(40-60 mph) and I was concerned about flight cancellations and missing my cruise. My healthcare provider also stated that medevacs from a cruise ship is a case by case situation to determine if they covered the cost. Purchasing my CSA plan was very simple, cost effective and gave me a secure feeling if something should happen. I'll purchase this plan in the future for other trips.
John B. would
recommend this plan to a friend or relative.
I am taking this opportunity to remind everyone that the best time to purchase a Comprehensive coverage plan is before you recognize the need to cancel. Trip Cancellation and Trip Interruption would have reimbursed you for an "unforeseeable Covered Eventâ€. Unfortunately you would have not had coverage for the cancellation or delay due to the adverse weather since you chose to purchase this plan only one day prior to your departure and only after the National Weather Service had issued a pending storm warning.
Please always remember that you are welcomed to call InsureMyTrip at 800-487-4722 for assistance in quoting plans for future travel.