Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The claims representative was Outstanding. I liked your plan that we purchased. I did not read it in detail as to coverage and exclusions. I was not aware that different air fare is not covered due to interruption of a trip due to injury. For example we flew to Croatia using Economy fare. Because of severe injury to my wife's shoulder, we flew back to US using Business class as she had to lay flat. We got reimbursed for the Economy value fare-almost $3,000 vs almost $8,000.
I still liked your policy and have recommended you to our friends who also visited Croatia. Fortunately they did not have to file claim but gave them a peace of mind.
I still liked your policy and have recommended you to our friends who also visited Croatia. Fortunately they did not have to file claim but gave them a peace of mind.
Michael S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I purchase plans from Insuremytrip.com and have probably filed 3 claims out of perhaps 20 policies purchased. To make a long story short, I filed for trip interruption, damaged luggage, and lost item and of the 3, only partial payment ($50) was made on the luggage claim, all the others were denied despite substantial documentation. Wouldn't purchase from this company again.
Alan T. would not
recommend this plan to a friend or relative.
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DeborahGenerali Global Assistance
We’re sorry to hear that one of your personal items was lost or stolen and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. Unfortunately, our plans are not able to provide coverage for every type of item that you may be traveling with. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. In this instance, prescription eyeglasses were not covered. We were able to reimburse you for the actual cash value of your damaged luggage. Our Baggage Coverage takes depreciation into account based upon the age of the item claimed. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Oct 24,2016
The trip included a
tour
Generali Global Assistance
Premium
I didn't need to file a claim. Had to have for the tour I was on. However, the coverage and price seemed reasonable.
Paula P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
First time I have purchased this type of insurance...and fortunately I did not have to use it.... But good to know that should I need it in the future...it is available.
Frank L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Since I (happily) didn't need to file a claim it's a little hard to quantify my satisfaction or to say I would or would not recommend CSA Travel Protection Custom Luxe. I do know that my wife and I felt better about our travel investment knowing that we had insurance coverage.
William H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Getting older = getting insurance. Reading more about people cancelling their trips for various reasons and getting stuck with the trip costs. Insurance is not cheap - it adds up if you travel a lot and get it every time. BUT, considering the alternative, and most health care plans do not cover you outside the country, it's protection from a possible catastrophe.
Keith D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Easy on-line registration - didnt have to use the plan KNOCK ON WOOD!
dana s. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It is very difficult to rate a plan when I (fortunately) did not have to make a claim. If I had had to make a claim, I may have discovered items and events that I wish would have been covered, but weren't, and thus may or may not have been satisfied with the plan.
Linda B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We were so glad to have had a successful and trouble- free trip and also so glad that we found this company to give us an easy and complete way of insuring our trip. We will use them again
Cheryl S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The company's tier 1 and some of their supervisors need some training, are inexperienced, and need to be better at how to deal with plan questions such as terrorist clause to better understand if your covered when traveling to a foreign country where a terrorist act occurs before traveling. Best course of action is talk to there manager. They need to do a better job at answering plan questions before buying.
Anthony F. would
recommend this plan to a friend or relative.
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Deborah
Generali Global Assistance
Thank you for your feedback. While we appreciate your positive rating we’re concerned we did not meet your expectations as we strive to provide excellent service to all of our customers. We understand you spoke with our Customer Service Department about the terrorist attack that took place in Nice France in July of this year. The plans you were inquiring about can provide coverage in the event of a Terrorist Act that occurs in the city from which you are scheduled to depart or in a city to which you are scheduled to travel, provided the act occurs within 30 days of your scheduled departure date. That city also cannot have experienced a Terrorist Act in the 30 days prior to your coverage going into effect in order for coverage to be available. Our Customer Service Manager was able to confirm that we defined the attack in Nice on July 14th as a Terrorist Act and that no additional attacks have occurred in Nice France since that time. If you have any additional questions or concerns, please feel free to reach out to us at (800) 348-9505 or via email at [email protected].Oct 06,2016