Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Never used it, thank goodness, so I can't speak to how a claim would have been handled. The price was comparable to other plans, slightly less for similar coverage. The company has been around a long time with a good reputation. That's what sold me on purchasing it.
Nancy L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I recommend travel insurance. This claim was regarding a flight delay resulting in 1 1/2 day of missed tour. CSA at least prorated a benefit. More than my traveling partner received from another insuremytrip supplier.
Carol D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I am extremely satisfied with the way my claim was processed. Everything was taken care if in a prompt, courteous manner and I have already given CSA Travel Protection information to several friends and family members. Thank you so much.
Tom and Ellen Roby
Tom and Ellen Roby
Thomas R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This plan was easy to understand and supplied all that I needed. No problems whatsoever.
Donna C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Never used the plan...But we were glad to have the backup.
david M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The last leg of my flight from London was cancelled because someone set fire in air traffic control center at OHare. I was stranded overnight in Chicago with many others and couldn't get rental car home til the next morning when my rescheduled flight was also canceled. CSA refused to cover rental (even though United Airlines would not pay) because they said it was not a mechanical breakdown of aircraft or terrorist incident. InsureMyTrip.com rep said even though it was not technically covered, "I couldn't imagine the insurance companies we represent to not offer some sort of compensation or assistance." CSA std response is get a plan to fit your needs, but they couldn't tell me any plan that would cover my situation. What good is insurance if it won't cover that?
Karen F. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip. Acting as your advocate, InsureMyTrip contacted CSA Travel Protection's claims department to assist you with the claim that went unpaid. The representatives at CSA Travel Protection informed us that the claims were adjudicated in accordance with the terms and conditions of the policy.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.
We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.Aug 04,2016
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The trip included a
cruise
tour
Generali Global Assistance
Standard
Insurance is great when you don't need it!
Arthur L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Way too expensive for the coverage.
Manmohan P. would not
recommend this plan to a friend or relative.
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Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"Thank you for sharing your feedback. We apologize for not meeting your expectations. We strive to develop well-rounded, competitively-priced insurance products for our customers and would like to learn more about the coverages you were looking for. Please contact us toll-free at 1-800-348-9505 or by email at [email protected] so we can better understand your situation and answer any questions you may have."
Jul 28,2016
The trip included a
cruise
tour
Generali Global Assistance
Standard
I realize we are 74 but the $345 to insure $5,500 for the two of us was too expensive. Maybe a personal evaluation of health risks rather than a blanket rate would help.
Charles B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan's cost and coverage was just what we needed for our trip to South Africa.
Mildred Barbara S. would
recommend this plan to a friend or relative.
"We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the situation you experienced did result in a payable Travel Delay claim, we apologize for being unable to reimburse you for your Trip Interruption expenses. The terms and conditions of our Trip Interruption coverage require that your flight be delayed by mechanical breakdown, inclement weather or an unannounced strike. If you have any further questions regarding the coverages under the plan you purchased, please feel free to contact us at (800) 348-9505 or via email at [email protected]."