Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I never had to use the CSA Travel Protection coverage fortunately, so I cannot diminish or encourage this particular plan.
Eli M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thank goodness never needed to make a claim so I can't comment on that aspect, but we chose the plan that would most reasonably cover what we wanted at the time. I would hope had I needed it, claims would have been covered easily, but as I said, I did not need to make a claim.
Stephen S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
They covered a previous claim I submitted very well and without hassle. This trip was uneventful.
The representative I talked to was very knowledgeable. The rules to get this type of insurance are many and confusing. He gave me advice about how to get coverage early so that preexisting conditions were covered. The assumption of when I could get it are lost in the details and I misunderstood them. If not already it should be explained in InsureMyTrip articles and put on a top ten checklist of items to consider.
The representative I talked to was very knowledgeable. The rules to get this type of insurance are many and confusing. He gave me advice about how to get coverage early so that preexisting conditions were covered. The assumption of when I could get it are lost in the details and I misunderstood them. If not already it should be explained in InsureMyTrip articles and put on a top ten checklist of items to consider.
Stephen S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The purchase process was satisfactory.
Susan K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We were very satisfied with our plan. Our phone conversation answered all of our questions. We traveled with complete assurance that all was well. Thank you so much.
Larry O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Unfortunately, we had to use the plan as our trip needed to be canceled. The folks at CSA were understanding, efficient and competent. The response time was remarkable and I will use them for our next trip.
James S. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had to cancel our river cruise because of a heart attack 2 days before our departure. We phoned CSA and got the process started several days later. We actually had our refund of the entire amount less that 2 weeks later. Great service!!
Jon W. would
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
It is hard to evaluate a product when you don't use it. So we were o.k. with the coverage and very pleased that our trip went off as planned.
Ronald R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We attempted to contact the emergency number for directions and assistance, at no time did anyone answer the phone number nor respond. Thankfully, our travel agent had medical that we could use as CSA was non existent after paying for it. Paperwork said if it is an emergency, go ahead and seek help and we will reimburse later. I had not desire to argue with someone about who or what service I was provided. InsureMyTrip was very good. Access to the product purchased is another issue entirely. You can buy it, just not use it. I am uncertain what a customer service representative could do to assist me as buying the insurance wasn't an issue. Using it in an emergency is a whole new issue that InsureMyTrip probably can't control.
Donald F. would not
recommend this plan to a friend or relative.
-
CassieGenerali Global Assistance
Thanks for bringing this to our attention. We’ve checked with our emergency services team and there should not be any reason why you weren’t able to get through. We apologize for any inconvenience this may have caused. In the future, please contact us directly at (800) 348-9505 or via email at [email protected] should you have any questions about our travel protection products or services. Additionally, here is the most current number for our 24/7 emergency assistance line (855) 806-1090.Oct 27,2015
The trip included a
tour
Generali Global Assistance
Standard
Reasonable price for an inclusive plan.
Rebecca K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful