Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although it was a pain to have to file for my health insurance first, after I received payment and documentation and sent it to CSA, they sent the remaining amount quickly.
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Betty G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
This was my 3rd purchase of CSA insurance through IMT and the purchase experience has always been positive with fast response.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
DIANNE D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for providing feedback on your policy. For customers experiencing claims issues, please contact InsureMyTrip, and request a customer advocate. Customer advocates assist customers with the claims process, and contact the insurance companies on their behalf to help resolve claims issues. Representatives are available 7 days a week. Our toll free number is 800-487-4722.Nov 20,2014
The trip included a
tour
Generali Global Assistance
Standard
Fortunately I did not have the need to use the provisions of the plan.
Paula V. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Thankfully we didn't have to use the policy but just having it gave us peace of mind on our trip. The representative we spoke to helped us find the exact policy we were looking for at the best price! We had never purchased trip insurance before but I'm sure we will for future trips.
Richard L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Gave me great comfort knowing I was covered for the big ticket items that thankfully I did not need. Would highly recommend.
Elizabeth F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately we did not have any issues so we did not have any interactions other than purchasing the coverage. It's always a relief to have the coverage though.
Bonnie D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
We insured our London, Paris & Rome trip through CSA Travel Protection. There were three of us total. In Paris my mother fell and broke her arm which required surgery. This ended our trip before the Rome portion. After being hospitalized for four days she was released and the CSA Travel team assisted us in getting us all home. Once home, they were very fair in reimbursing us for the portion of our trip that was interrupted, and for the additional nights lodging, meals etc. Would highly recommend them to anyone looking for travel insurance.
Richard G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very favorable, competitive prices for coverage items.
Duane P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Unfortunately, my sister was in a terrible car accident and we left Punta Cana early. CSA reimbursed us in a timely manner.
Thomas D. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Had no need to file a claim this trip. We have in the past, and CSA settled promptly with little hassle. CSA's rates are generally among the lowest for the coverage provided.
Alwyn P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful