Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Hard to rate something that I did not need to use.
Cheryl G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I bought trip insurance because I was planning a very expensive trip, several months in advance. I was concerned that my elderly parents might get sick and cause the trip to be cancelled or cut short. I was very satisfied with this product. I did not have to use it, but it gave me great peace of mind.
Martha W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I was relieved that CSA reimbursed me for costs related to interrupted travel plans following a strike by Air France pilots. Thank you!
Harold M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I assume that the coverage was adequate and payments would be promptly handled. We have traveled the world extensively for 20 years and fortunately never have needed the insurance. However, it gives a secure feeling to know it is in place if we ever do need it.
Nicol T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
After taking the trip, I can see that if something were to go wrong, it could go really wrong, requiring the insurance to straighten things out. I am sorry that the monies are paid and then are lost if nothing happens, but then again that is the nature of insurance.
Ruth B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Unfortunately, we had to cancel our planned trip due to a family member illness. A claim was subsequently submitted and resolved satisfactorily. However, there was a minor glitch that required some insistent persuading on my part to overcome. One of the claim items was a fee imposed by the airline for returning the reward miles that had been used to book the flight to Europe. For some reason that still escapes me, the claim representative could not verify that the airline fee was related to the flight to Europe even after speaking to someone at the airline. I was asked to provide some kind of invoice which was ludicrous since the airlines don't work that way. When you incur an expense with them (like booking a flight) they expect immediate payment. Evidence of the payment was provided by a copy of the charge account statement. We had also incurred the same kind of fee with another airline, yet no further supporting documentation was requested for that part of the claim. This matter had to receive supervisory approval to be paid! It still makes no sense to me. Having said all that, the claim was paid in full so I am satisfied.
Ronald F. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We never cruise without travel insurance. This one fit our needs.
Daniel R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The insurance gave me peace of mind. There were many possibilities for the trip to have issues and on an expensive trip, the loss of it or additional expenses would have been difficult. I am happy that I bought it at a reasonable price and even happier that I didn't need it!
Barbara N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
I had to wait to file my claim until my medical insurance finished its lengthy process and paid almost nothing. Then CSA quickly processed the claim and paid the remainder without any hassle.
Jean M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Glad I didn't have to file a claim on this trip.
Doris W. would
recommend this plan to a friend or relative.