Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Thank you! I refer hundreds of travelers to you through my job as an RN travel consultant. Thank you for being such a reliable, professional resource for travelers around the globe!
Daniel N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had to cancel a cruise and because we took out the travel insurance we received a total refund.
Mary Ann O. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We thought it important to buy trip insurance as the hospitals in Burma are not up to our standards and if something happened to us, we wanted to be taken to a country that has good medical care, perhaps Thailand. We are very glad that we had not accidents or sickness and did not need any help. We thought the coverage was more expensive than for other countries we had visited.
Gail S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I needed to add an additional day to my policy. I called the customer service number and they easily charged my credit card and extended the policy. Great customer service!
Deborah V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I reviewed other plans and they appeared much more expensive with less coverage. I telephoned your office and received a warm welcome as well as prevalent information which assisted with decision to purchase insurance from this company. It was wonderful as well as reassuring that I had made the right decision. Thank you!!!!
Anna V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The claims process dragged on and on, nitpicking on the part of the claims representative, insisting repeatedly for the same acknowledgement of payment by the air travel company. Finally paid but they even questioned that I had paid a cancellation fee on the air in order to avoid a ticket loss three times as great that CSA would have been responsible for. Made no sense whatsoever. I have no idea whether all of CSA works this way or just this particular adjuster.
Julian F. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
A lady on our tour got very ill. required going to the hospital. i told her and her husband about your coverage. I told MANY people about the plan and the cost. I am sure you will be getting more business. i felt safe and covered even though i did not need it. i will be purchasing it again.
Lana C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This is the second time we have purchased travel insurance from CSA and the first time we had to submit a trip cancellation claim. I can't rave enough about how professionally the whole claim process was handled by the claims representative. It truly was a no hassle process from the ease with which we could download the claim form from the website to the convenience of being able to submit the claim form and the required documentation via fax. We appreciated the professional e-mail and phone communications and the speedy receipt of our 100% refund. We were totally amazed that we had our refund in hand only 20 days after submitting our claim! We couldn't be more satisfied and will highly recommend CSA Travel Protection to our friends and will most certainly use it again.
Marta H. would
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
We were very pleased with all aspects of our CSA Travel Protection plan coverage. The price was reasonable. Thank you for your great product.
Metz H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
One cannot really review insurance coverage until they submit a claim. In this instance my adventure travel company required that I have specific types of coverage which I was obliged to secure. CSA offered the package I needed and their reviews were within reason.
Larry M. would
recommend this plan to a friend or relative.