Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Don't leave home without it!!!
Virginia H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It was reassuring to know that I had coverage. I thought it was a little expensive considering the coverage.
RICHARD B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
No claims made but appeared to be the most comprehensive plan at a competitive although somewhat high price
Alan F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
The agent I talked with was very friendly and helpful. Someone in my group did fall and will need to file a claim for some dental work. Another person lost their passport and will file a claim for some of these expenses. I expect they will have no problems. Even though I did not have any problems, it was a good feeling to know that I had good coverage while traveling in Europe.
Mildred K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Lynn was very helpful settin up the plan, and I felt more comfortable knowing I was insured suffficiently.
Loren C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
We had a travel interruption because my travel companion got sick in the mountains of Peru. She is a healthy person so it was totally unexpected. This is a first time I filed the claim with insurance though I've bought it already for every trip since it covers the trip with different providers and modestly priced. Major disappointment went with Travel Assistance part (Europe Assistance I believe).
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
Inessa G. would
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Good Plan and good protection.
Charles R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately there was no need to take advantage of the insurance but I find it wise to have coverage, especially when traveling outside the U.S. The CSA agent was very professional when we contacted CSA and got us an affordable policy for our situation.
Richard F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We went on the Mariner of the Seas, our 6th cruise, but first RC. Entertainment and service was great, but food was just okay. Bed was not comfortable. Surprised to discover that our balcony room didn't include a robe and standard lotions. Shampoo was in a wall dispenser. Also couldn't buy a bottle of liquor or wine on the ship for our room.
MaryBeth J. would
recommend this plan to a friend or relative.
1 of
5 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Have used CSA for a couple of trips and lucky enough did not need to make any claims so did not have to use CSA for claims but take out insurance for just in case.
Elaine H. would
recommend this plan to a friend or relative.