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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have tour rated Generali Global Assistance
4.56 out of 5
6,665
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Gives peace of mind having the insurance.
Richard R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
My only complaint: three times CSA emailed me the PDF of my policy, and all three times the PDF file was corrupted/wouldn't open. (I tried with multiple different computers and different browsers.) Finally CSA had to postal mail me the policy. CSA needs to review their PDF software and ensure it is up to date and working correctly.
John F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
There was nothing wrong with the insurance plan, yet it is expensive to buy considering the exposure for the insurance company is small since a vacation is a narrow time span to cover for something very specific. The chances that a traveler would actually use the insurance seems remote.
Joy P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Good Plan best part of the plan was it was not used! We had a great vacation.
Raymond P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    So very glad to hear you had a great vacation!!
    Apr 16,2013
The trip included a
tour
Generali Global Assistance Custom
Thank G-D I did not need your services while in China, so I can't comment on your service. I thought your plan was priced fairly and would use it again if I were taking another long trip.
Frieda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This is the second time I've used travel insurance and both times, CSA offered the best coverage for things I cared about, at the best price. Happily, I've not needed to file a claim either time, so the lower price seemed an even better deal in retrospect. InsureMyTrip.com was a really handy way to compare plans, too.
Jane E. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    Thank you for purchasing the CSA Custom plan for your trip to China. We appreciate your continued business.
    Apr 16,2013
The trip included a
tour
Generali Global Assistance Premium
CSA has come through on the two occasions that we filed claims. So long as you provide the documentation they require, they are great! And so is InsureMyTrip!
Thomas A. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom Luxe
Very satisfied with the company. This is my 2nd or 3rd time purchasing CSA plan. Due to a tragedy, I had to cancel my trip recently and was very pleased with how fast and easy my claim was handled. My claim agent did a great job.
Thank you, hope to do business with you again.
maria g. would recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    I am proud of the fact that CSA was able to be there in your time of need. We look forward to protecting you and your vacations in the future.
    Apr 16,2013
The trip included a
tour
Generali Global Assistance Standard
I did lose my luggage for five days but was able to live out of my carry-on so had no need to file a claim. My satisfaction is based on the reasonable price of the product.
Susan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It was a comfort to know that we were protected if something should happen.
Lloyd W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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