Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately we did not have to use it, but felt more comfortable having it. The representative that answered my phone call was incredibly helpful. I really appreciated all of his efforts. It was a pleasure dealing with someone who really knew what he was doing and was more than willing to do it.
Sybil W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I've bought CSA for my travel for several years now. The price is reasonable for the coverage extended. While I've never made a claim to-date, I feel more secure knowing unexpected events are covered.
Patricia P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
buying insurance gives peace of mind
DAVID P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The process was very easy and before our trip we even got a reminder email to print the insurance information to bring with us!
Jennifer L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
My trip to India was delayed by 5 days due to hurricane Sandy on the east coast. Airports were closed 3 days. I also had a power outage for 3 days with no computer or phone.
I contacted CSA to alert them that my trip was going to start 5 days later and asked for coverage to continue for the additional 5 days. They would not automatically extend my coverage but told me to file a claim and they would review it and proceed from there. When I left on my trip I did not know if I had the extended coverage.
The end result was they would insure me for the additional days for an additional cost. I found this out after being on my trip for a week. They wanted me to call them collect and give payment over the phone. I chose not to do this and fortunately I had no problems during any part of the trip.
I did not like the way they handled this. Since my original return was delayed by inclement weather and the flight had to be rescheduled due to airport closures, I don't understand why it was not covered by the policy. In their policy on page 9, item #3 and 4
state that I am covered for this very thing. CSA stated that I did not notify them until the day after my trip started. That was because I had a power outage too and was unable to. I also don't see where it states this in the contract.
Anyway, the end result is that I would not use CSA again, nor would I recommend them to my friends.
Sincerely,
Diana Z
I contacted CSA to alert them that my trip was going to start 5 days later and asked for coverage to continue for the additional 5 days. They would not automatically extend my coverage but told me to file a claim and they would review it and proceed from there. When I left on my trip I did not know if I had the extended coverage.
The end result was they would insure me for the additional days for an additional cost. I found this out after being on my trip for a week. They wanted me to call them collect and give payment over the phone. I chose not to do this and fortunately I had no problems during any part of the trip.
I did not like the way they handled this. Since my original return was delayed by inclement weather and the flight had to be rescheduled due to airport closures, I don't understand why it was not covered by the policy. In their policy on page 9, item #3 and 4
state that I am covered for this very thing. CSA stated that I did not notify them until the day after my trip started. That was because I had a power outage too and was unable to. I also don't see where it states this in the contract.
Anyway, the end result is that I would not use CSA again, nor would I recommend them to my friends.
Sincerely,
Diana Z
Diana Z. would not
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
-
DebraIMT
We are happy to hear everything turned out well. CSA stated you would have to file a claim or pay the additional premium for the 5 days of coverage you would need.Dec 09,2012
The trip included a
cruise
tour
Generali Global Assistance
Standard
One can only know how good something is good until they use it, thank goodness I had no problems,so because this was available to me with no problems, I am completely satisfied. The price seemed resonable and coverage was good.
Virginia D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very informative, courteous staff. Price was right and coverage very good. I will definitely recommend to others.
Linda R. would
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great plan with good peace of mind while traveling outside the United States.
David M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My ratings are arbitrary just to file this review. I find it difficult to make any ratings as I did not need to file a claim. However, since this was quite an expensive trip for us (safari in Tanzania), I was glad to have the insurance just in case of any emergencies.
Nancy F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Competitively priced and easy to purchase on-line. Will use again for future travels.
Jean W. would
recommend this plan to a friend or relative.