Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Italy was great! You might want to check the flooding schedule in Venice if your hotel is on the Venice Islands. We were flooded with 8 inches of water in the hotel lobby. Had to escape by wading (in our shoes) to the water taxi to the airport. Fun! Right!
Tom H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I bought this insurance primary to cover trip interruption due to elderly parent illness or death or some unexpected accident of a younger family member. Because I purchased the insurance at the last minute I needed to go through a personal rep and not purchase on line. This proved to be very helpful as she gave tips about how do document medical expenses should they occur, concierge services that were included, and clarified how to my primary household/health insurance would do first claims and travel insurance would be secondary. While we personally had a nice uneventful trip one in our tour group had her purse stolen even though she had the strap wrapped around her leg as she sat on a bench in a busy square waiting for our group to proceed to our bus pic-up spot, (stolen by a team of thieves who sliced the strap), and we observed how distressing that event was to her and how expensive to replace her passport, lost cash, credit cards. She did not have travel insurance. Also since we were a large group of 300 people traveling home on Sunday Oct 28 some traveling to or through the DC, VA, NJ, and NY area many had flight delays and/or cancellations for ?? days. Are they home yet, who knows. Had we been in that group we would have had some coverage. After one returns home from a trip without having to use any aspect of the insurance one often wonders if on the next trip could this insurance expense be skipped and the money saved or used to buy souvenirs? It's a bet. Betting an uneventful trip or problems. I think for the cost and coverage it's better to be safe than sorry. When one spends that much money for 2-3 weeks of international travel if something does go wrong it's good to know that at least people are there to assist in recovery and getting you back on track to finish one's trip.
Marilyn S. would
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
It did what it needed to do for trip to Africa -- happily didn't need it!!!
Angela D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan was just exactly what I needed at a reasonable price. The representative was extremely informative in explaining each of the benefits so I understood precisely what I was getting. I did not need to file a claim fortunately, but if I had I feel that the same service would have been provided.
Lynda P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Good customer phone help from InsureMyTrip in selection of plan.
Myles L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
When I returned from my trip I contacted CSA about filing a claim. On 6/26/12 they emailed me the forms to fill out. When I called to check the status of the claim, I was advised that I had to file with my primary insurance carrier first. It would have been nice to have been told that up front. By the time I got the claim denied by Medicare and my supplemental carrier AND then re-submitted everything to CSA I finally received payment on 10/6/12. I am convinced that ALL insurance companies compensate their employees based on how long they can avoid paying a claim.
James H. would
recommend this plan to a friend or relative.
16 of
16 people found this review helpful
-
DebraIMT
In the policy certificate that was provided to you, the travel medical states it is secondary coverage to your primary.Oct 15,2012
The trip included a
cruise
tour
Generali Global Assistance
Standard
The CSA travel protection custom plan appears to have good coverage, but the real proof has to be if I had to file a claim. I have bought this travel plan many times in the past, and due to my senior age, is more expensive than if I was younger. Considering I've never filed a claim, plans (any plan from any provider) should give discounts to repeat customers who have never filed a claim.
Carminia B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan seems reasonable for the coverage provided. I haven't had to file a claim so I can't really attest to the dependability.
Merrily H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
having insurance gave us peace of mind when traveling out of country.
ronald y. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I recommended your company to three people on this particular trips already. Thanks.
Hazel B. would
recommend this plan to a friend or relative.