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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have tour rated Generali Global Assistance
4.56 out of 5
6,666
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
We were very happy with CSA Travel Protection. We had to file a claim with them because of the snowstorm in New York and the closure of JFK. We called CSA while we were delayed and they answered their telephones promptly, answered all of our questions and gave us a claim number. When we returned from our trip, we again called CSA and they assigned a personal representative to our claim. He told us exactly what we needed to do to file a claim and we had a claim check in our hands within 30 days. We will definitely use CSA again because of the outstanding service they provided to us.
Charles H. would recommend this plan to a friend or relative.
47 of 47 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Unfortunately or fortunately, I didn't need to file a claim so I can't comment on that process.
James W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The main gray area about these plans is canceling for an illness. They will tell you it is covered, BUT in reality a doctor will have to provide documentation that you could not travel. So if you have a sinus infection, a stomach virus, etc. it may be difficult to get a doctor to agree. If you want coverage for illness your best bet is to buy a "Cancel for any reason" package which will cost you more. The illness area should be expanded such that if you see a doctor and "are ill", you can cancel. Being able to travel is a different issue in my opinion.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Didn't have to use, but seemed like great coverage at a great price.
Kenda K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The trouble with a plan like this is that you can never know how it really works until you have to file claim. But the policy sounded like it covered our concerns at a reasonable cost and relatively low deductibles. That's a strong combination.
John M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have never had to submit a claim, so I don't know how well the insurance works.
Howard C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My family has been using CSA consistently over the past several years when traveling. Last year they did a wonderful job with getting my mom out of Czech republic when she broke her foot and needed to return home promptly. She was provided with an ambulance to and from the airport in both Prague and New York as well as a first class ticket home. They also refunded her money for all the unused portions for her trip.
Later that year they also did a wonderful job reimbursing our (mine and my husband's) expenses incurred due to the Spanish air strike which affected our flight from Paris to Rome. I would definitely recommend CSA to others and I intend to use them again when I travel in the future. The 2 times they were needed they pulled through beautifully.
Tatyana E. would recommend this plan to a friend or relative.
41 of 41 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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