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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have tour rated Generali Global Assistance
4.56 out of 5
6,661
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
The plan met my needs, although the real test would have been if I filed a claim....thankfully that need did not arise. Your website is fantastic in how it is set up to offer specific choices of the type of coverage that I seek. I recommend it to all of my friends and colleagues who travel.
Hal B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunately we did not make a claim, so we cannot be sure about the ease of the claim procedure.
I can say that we have been purchasing travel insurance for over 30 years and have only filed two claims and both were handled as well as could be expected!
So basically we’ve purchased well over a hundred plans and have zero complaints!
We’ve been using InsureMyTrip for probably around 20 years and we enjoy the fact that they research the solvency and claims paying ability of each company!
Generali Global was one of a few that will reimburse for lost mileage.
We are not sure of any other company that does this and we did lose some frequent flier miles in one of our only two claims.
We as a result ,will look to Generali every time we are considering travel insurance in the future!
Barry R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I was glad to only insure the aspects of the trip that I needed to insure.
Joel R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Fortunately I did not have to use the plan so it's difficult to rate.
Michelle H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The plan covered everything I needed. I felt comfortable having it. I would have liked to pay a little less, but it"s worth paying for a plan that covers all your needs. I will use you again when I need you on my next trip.
Thank You!
Rika S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I am very satisfied with your website and it's search feature. I have purchased I believe 5 policy's and made only one claim, with Generalli Insurance Co. I found Generalli service to be excellent!! I highly recommend them. Only one issue I have is when I logged into your website and it does not populate any information about me when purchasing a policy, including my email address. Your website sent the policy to the wrong address (I guess a typo on my part?). If you would update the website it would be most helpful.
william m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. We are glad you were satisfied with the policy you purchased. After you purchase a policy from InsureMyTrip, you should receive a confirmation email within 15-30 minutes after the purchase. If for some reason you do not receive that email, please call us at 800-487-4722 and we can assist you in getting the policy and certificate right away. For questions related to your user account, please contact us directly using the email address: [email protected] and we can best assist you.
    Dec 04,2019
The trip included a
tour
Generali Global Assistance Preferred
easy to obtain, peace of mind when travelling
margaret b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Plan is OK, but it is outrageously expensive.
Marie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.html
    Dec 03,2019
The trip included a
tour
Generali Global Assistance Standard
Had a medical emergency while in Italy. Though everything turned out well, my wife and I missed the first 2 days of our 10 day tour. Once home, I opened a claim and submitted the receipts and documents via the Generali online website.The process required a few emails, a telephone call to my claims agent, and submitting a few extra documents, but we were treated well and reimbursed fairly after 7 weeks. All in all, a good experience with this company.
Ronald S. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thankfully, I did not have to put the plan into action, but the the entire month that I was in China, I felt comfortable knowing that I had this plan in place.
Constance S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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