Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Needed to submit a lot of paperwork and took months for the claim to be settled but my trip interruption claim was finalized to my satisfaction. I will continue to use Generali in the future.
Lillian W. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
The camps in Africa were quite happy that my daughter and I had Travel Insurance and I must admit when I realized how remote we were, I felt better myself.
Kim C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, our trip went as planned and without incident. The insurance was for peace of mind and for that, it served its purpose.
Nannette W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It had everything I wanted. I'm glad I didn't have to use it, but glad I had it.
Lisa W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
A fellow traveler on my trip had a heart attack. He had to have immediate surgery in a foreign country. Thank God he had trip insurance. Never leave home without it.
Libby C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We never got to go on our trip that was planned for October 25, 2019, because on October 23, my healthy husband had emergency heart bypass surgery. Needless to say, vacation was the furthest thing from our minds. I alerted the airline and the travel company to delay our departure for six months to April 25, 2020, but I failed to contact insurance company. When I did, it was past our departure date. I didn’t want to file a claim because we are still planning to take the trip. We asked for the insurance coverage to be reassigned to the future dates for the same trip. We received no satisfaction, no compromise, no consideration. It’s all business, no humanity. Just pay again if insurance is needed. No thank you...
Carol K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for the feedback on your policy. We have sent your concerns to the insurance provider, Generali Global Assistance, and they have responded with the following:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. A dedicated team member has reached out to you with additional options for your consideration. Please contact (800) 348-9505 or [email protected] with any additional questions, and we hope you consider us for your next trip."Nov 14,2019
The trip included a
tour
Generali Global Assistance
Preferred
We had to cancel our trip at the last minute due to extreme health issues. Everyone at Generali was very helpful and kind and were able to help me get the information I needed to complete the claim. I was able to get our money refunded. I will definitely plan to work with them again.
Sonja M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
The plan I chose covered everything I felt I needed for my trip. I had a feeling of security knowing I had such complete coverage. Fortunately, it was not necessary to file a claim since all went well on the trip.
Barbara S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Overall, this seemed like great coverage for a very reasonable price. While, happily, I ended up not needing the insurance this time around, I did file a claim in the past with this same coverage and they were great about covering the entire cost of the trip. I would highly recommend this trip insurance.
Daniel L. would
recommend this plan to a friend or relative.
Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.
Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.