Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
A reasonable plan which we did not need to use.. Bought similar plan for a trip in July which we had a claim and it was handled properly so I will continue to use them.
Elliott S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Wonderful feeling of comfort that we were covered for the items that we selected.
William R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I found General Global to offer a fair price and a user friendly way to apply for coverage. The plan offered coverage for the most important aspects of any trip. When I had to modify the plan to include a destination the agents were responsive and helpful. I would use this coverage for future trips.
Nancy M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The price just seems very high! Hard to rate when you didn’t have to use it. Thank goodness!
George H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Although my trip was uneventful as to the insurance coverage, I did have a level of comfort knowing I wouldn't have any large outlays for unexpected experiences.
August P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had to canc my trip due to my dog needing 24/7 supervision for a injury. Wasn't aware it would have to be a service dog if this happened. Next time I'll specifically ask. All other ins I bought, through my tour company, covers all reasons for cancellation. I just assumed they were all alike. Won't next time I get it.
Nancy a. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
The only hitches with the claim to Generali was a change in claim agent and a misunderstanding about the date a credit for a cancelled flight would expire. Took a bit longer to get this settled than I expected.
Juanita B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you for your feedback. Although you did encounter an issue that delayed your claim, we are pleased to hear that Generali Global Assistance did respond appropriately and settle your claim.
InsureMyTrip would also like to remind you that we do offer our Anytime Advocates® to support you in the process if you feel a claim has been unfairly denied or to successfully navigate the process if your claim has been delayed. Customers should call InsureMyTrip at 800-487-4722 to request an advocate assignment.Aug 16,2019
The trip included a
cruise
tour
Generali Global Assistance
Preferred
My wife became ill while in Croatia. She visited a shipboard medical and received some medications at a modest cost. A later visit would have required a significant cost should she have chosen to pursue further treatment. The cost was not a factor affecting her decision because it would have been fully covered by the insurance coverage we had purchased. My wife declined further treatment as we decided to wait until our voyage terminated. Peace of mind is a great thing to have.
Philip S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We have another trip coming up in January 2020 and will use yall again. Thank you
Lisa H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My husband & I started buying insurance about 6 years ago. It seamed expensive each time I purchased it, but as our parents were aging I thought it was something we should do. We recently planned our longest and farthest trip for over a year to go to New Zealand and Australia. We were very excited, both of us healthy, when out of no where the night before, my husband got sick, and we went from 2 emergency room visits that night to being admitted to the hospital for 4 more days and he was not advised to travel for a few months after that due to follow up doc visits. On my initial call I was in quite a panic, but they were calm & understood and helped me deal with it all. All turned out good for my husband, and we rebooked the only other cruise/airfare available for a similar trip this fall. And we are buying the same policy we had last time with Generali. Why? Because due to their excellent response & assistance & clarification of what info they needed, etc. in order for us to get our money returned as soon as possible they deserve our loyalty. They were always available when I needed to ask a quesiton. I advise keeping detailed records, (I am fortunate that my husband did that) Also, know that that it will take time for all the paperwork (about 60 days) but the delays are not because of the insurance company, usually due to waiting on hospital records, etc. (they also warned me in advance about the time frame to collect all the data). My claim handler Chanel was fantastic.
Patrick H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy, that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately you are correct, the plan you purchased is unable to provide coverage for the sickness of a pet that is not a service animal. Please contact us at the number or email provided above if you have additional questions or concerns.