Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Premium
Fortunately, we did not need to utilize our trip insurance. It was reassuring to have the peace of mind that "if" something were to happen while on vacation that we were covered for any loss/expense
Scott S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not have to use it this time.
John W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I already have a plan that covers medical/emergency evacuation costs. I just want to cover the investment in my travel costs, such as airline tickets, cruise costs, etc. Your company required me to include medical/evacuation costs in your coverage. Duplicate cost for me.
Christine O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We have used Generali (under both the CSA; Generali names) policies for years without ever filing a claim and were satisfied. Now that we have gone through the difficult claims process, which took hours and involved some contradictory information from their online help, we'll switch to a company with a clearer description of the coverage offered. Other providers state very clearly what the medical and dental coverage includes, and we will choose between one of them for our upcoming trip. Since our credit card covers all the trip delay, lost and delayed luggage, etc, medical coverage is the important part of a trip that needs coverage from a travel insurance policy.
John H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Thank you for your review. Although we can understand your wish to just wait until you return home to go for dental treatment, unfortunately no travel insurance provider including Generali would reimburse for dental treatment received once you are home.
We did contact Generali to explain the confusion in your policy wording.
Here is their response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase, and contacting
(800) 348-9505 or [email protected] with additional questions."Jul 09,2019
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I did not use it so I cannot say if the company would have satisfied any claim I might have.
CAROL F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We did not have to use any part of the travel insurance. Good to know that if we needed it, it was there for us.
Rita G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I was very satisfied with the Standard plan and for a trip costing In the thousands found the price to be very competitive. I am so glad I did not have to use the plan for any components of our SE Asia trip.
I will share that we had to use an earlier Generali Global Asistance Standard plan when our trip was cancelled to the Turks & Caicos due to adverse weather conditions. The Plan reimbursed us our entire lodging expense which was non-refundable. I plan to keep using Generali when I have incurred major expenses that need to be insured. Thank you
I will share that we had to use an earlier Generali Global Asistance Standard plan when our trip was cancelled to the Turks & Caicos due to adverse weather conditions. The Plan reimbursed us our entire lodging expense which was non-refundable. I plan to keep using Generali when I have incurred major expenses that need to be insured. Thank you
George F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We paid for this policy as a peace of mind while traveling ! We did not need to use it , so I have no idea if it would have covered our needs !
Stanley P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately we did not need to use this plan but it gave us peace of mind.
Anita G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Always better to have and not need then to need and not have.
Mary N. would
recommend this plan to a friend or relative.
Please also note that Trip Cancellation reimburses you for your prepaid non-refundable travel expenses if you must cancel your trip for a covered peril which varies from plan to plan. Generali's Standard plan offers a lengthy list of covered perils for Trip Cancellation and Trip Interruption, which protects the investment you have made in the trip, and also provides reimbursement for incidents which could occur after departure, such as lost and/or delayed luggage, travel delay, and emergency hospitalization and medical transportation up to the policy limits.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.