Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
My review is based on the purchase only. Fortunately, I didn't have a claim.
CARMEN R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Easy online enrollment. Very pleased by coverage cost. In some cases, similar policies were nearly twice the cost.
Clear and easy to understand coverage language.
Excellent on-line follow up of enrollment confirmation and delivery of policy.
Good pre-trip reminder messages.
Clear and easy to understand coverage language.
Excellent on-line follow up of enrollment confirmation and delivery of policy.
Good pre-trip reminder messages.
Phlemon W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Claim process was quick and easy, I just had to upload some documents. No complicated claim forms!
Lawrence R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
This insurance is a joke. My suitcase was damaged in transit. The amount of information required to file a claim is ridiculous, and a claim cannot be filed unless it is all received. For example, I no longer have a receipt for the suitcase, as this was purchased almost 2 years ago. It is a hard case suit case, and i cannot get an estimate for a repair (another required document), as the case is completely cracked and can't be repaired. The other information being requested is unobtainable also. Never again!
Nicole J. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
What a comfort to know that my multi-country international destination was insured.
Fortunately we had no need to file a claim and our trip went flawless.
Thanks Generali Global for providing complete coverage.
Fortunately we had no need to file a claim and our trip went flawless.
Thanks Generali Global for providing complete coverage.
Kimberly K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
We did not have any need of the plan while we were traveling - thankfully. It was peace of mind knowing that we had it.
Dave H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately, did not need to file a claim.
James J. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Glad I didn't need it but glad I had it.
Colleen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It was difficult for me to decipher what was covered and what was not.
The process to file a claim was not simple and seemed too complicted.
A proof of insurance card had to be printed out on paper instead of issued by mail on a durable card.
The process to file a claim was not simple and seemed too complicted.
A proof of insurance card had to be printed out on paper instead of issued by mail on a durable card.
Eugene I. would
recommend this plan to a friend or relative.
-
Carol
Thank you very much for providing your feedback.
In order to fully review what is covered and what is not, it would be best to review the policy terms and conditions. When comparing quotes, you will note that some items appear in blue which are hyperlinks to more detailed information.
All of our policies include the full insurance certificate, which explains all of the terms, conditions, and exclusions for that specific policy. We understand this document can be confusing at times, and our licensed insurance experts are always happy to explain any part of the insurance policy.
Every claims situation is going to be different. Please keep in mind that if an emergency arises, contact your insurance company as soon as reasonably possible! Each policy includes a claims phone number and 24-hour assistance phone numbers for both inside and outside of the United States, ensuring that you can get in touch with your insurer at any time.
One fact that cannot be stressed enough is to save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.
Although the process may appear daunting, you must follow a similar process with all providers if you wish to file a claim. However, you can plan for a possible claim prior to your departure by keeping a file of all transactions for your trip.Jun 04,2019
The trip included a
tour
Generali Global Assistance
Premium
WE had no problems during our trip so it is difficult, thank goodness, to really judge the plan's true value other than cost.
George B. would
recommend this plan to a friend or relative.
Generali Global Assistance advises that "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers’ online interactions to be seamless and smooth. One of our dedicated team members has sent links to you via email to facilitate your claim process. Should you have further questions, please contact (800) 348-9505 or [email protected]."