Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Preferred
I had an unexpected injury in the back country of Baja California. After getting to a place with a telephone, I was able to reach the 800 number and got assistance and authorization for an evacuation. The plan paid off my evacuation-related costs (including airline change fees) and also paid for the unused portion of my trip. they made me file a request with my health insurer, Kaiser, to get back the hospital charge, which was negligible, since this was Mexico.
I am very grateful I had insurance and the service was excellent. I will buy again from this company.
I am very grateful I had insurance and the service was excellent. I will buy again from this company.
Karen N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately, I didn't have to use my plan but it made my trip more enjoyable knowing that I would be covered in the event of mishaps.
Donna K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I always insure my trips when there is significant pre-travel expense--for tickets, transportation, tour guides, etc.--but have yet to file a claim. That being said, I had a health concern arise in the two months prior to this trip, and there was a possibility I might be unable to complete travel as planned, so I had to briefly consider that alternative. Fortunately, my fears were not realized, and our trip went off without a hitch.
Bobbe C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
My wife had a health issue that arose about a week before our trip. I called your claim office because I needed clarity about the coverage in case it was determined by our doctor that we would have to cancel the trip.
The person I spoke to could not give us clarity as to whether our claim would be honored. I don't think our request was unreasonable. If the doctor had told us that surgery was needed sooner rather than later or that my wife would not be healthy enough to make the trip, we would have had to cancel. I would have like clarity from your staff. Instead, all they would tell me was that a decision regarding coverage could not be made until after a claim was filed. I did not find this helpful.
Luckily, my wife's doctor told her that she could postpone the surgery until after we returned from the trip, so we didn't have to cancel. However, I hope you can empathize with our situation.
The person I spoke to could not give us clarity as to whether our claim would be honored. I don't think our request was unreasonable. If the doctor had told us that surgery was needed sooner rather than later or that my wife would not be healthy enough to make the trip, we would have had to cancel. I would have like clarity from your staff. Instead, all they would tell me was that a decision regarding coverage could not be made until after a claim was filed. I did not find this helpful.
Luckily, my wife's doctor told her that she could postpone the surgery until after we returned from the trip, so we didn't have to cancel. However, I hope you can empathize with our situation.
Ellen K. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This plan took the worry of travel out of the hands of my wife and I. When we travel again, we will definitely take Generali Global insurance.
Lloyd K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The good news is I did not have to use the insurance policy!
William K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Although we didn't need to file a claim, it gave us peace of mind to know we were covered in the event of some emergency. We primarily bought this policy because of ill relatives that might have caused us to need to return home before the end of the trip.
Patricia B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
felt secure with the insurances, relieved we did not have to use it
Kathleen M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Easy to access and understand coverage. Fortunately there was no illness or issues on our trip where we needed to file a claim.
Dorothea B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The woman I spoke with on the phone when I signed up for my plan was extremely knowledgeable and helpful. I did not need to use the plan therefore I cannot speak to how easy or difficult it was to file a claim.
Valerie M. would
recommend this plan to a friend or relative.
With all travel insurance products, the claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Unfortunately, in no event can a claim be pre-determined, as you would be required to provide Proof of Loss to determine appropriate coverage.
The Generali Global Assistance Preferred plan has the following number one covered reason to cancel or interrupt your trip:
"The Sickness, Injury or death of you, your Family Member, your Traveling Companion or your Service Animal. The Sickness or Injury must first commence while your coverage is in effect under the Policy, must require the in-person treatment by a Physician, and must be so disabling in the written opinion of a Physician as to prevent you from taking your Trip (either because your condition prevents your travel, or because your Family Member, Traveling Companion or your Service Animal requires your care);"
This plan will exclude:
"Sickness or Injury during the 180-day period immediately prior to your
effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage
is effective under this Policy."
We are happy to hear that you were able to take your trip and we wish all the best for you and your wife. We would be happy to speak with you further about your experience and/or provide any clarification of policy terms and conditions. Please let us know if you have any questions or need further assistance. We can be reached at 800-487-4722.