Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It was reassuring having the plan. I am glad I did not use it.
Ivor G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We compared you with another provider and found Generali Global Assistance offered more.
Carolyn A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I had to change the travel dates shortly before leaving on my trip. Generali Global Assistance quickly made the adjustment and sent me an updated policy. That customer service was very appreciated.
Fortunately, I did not have to file a claim on this trip, but I was glad to know that if my flights were messed up or if baggage was lost, we would be covered.
Fortunately, I did not have to file a claim on this trip, but I was glad to know that if my flights were messed up or if baggage was lost, we would be covered.
Gayle M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Happy not to have needed it. When you are old, it adds substantially to the cost of travel.
Fred K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Don't really have insight on the coverage or pricing, as this is the first time I've insured a trip and did not require any assistance or file a claim. However, an experience friend recommended this service and has had good success in the past. I will probably use this company and plan again in the future if needed.
Jill S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very pleased with our travel insurance plan. Originally purchased with wrong dates, and the company efficiently changed our dates (two days prior to trip) and even credited us a small amount.
Allen G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Easy to sign up and gives me reassurance when traveling.
Melanie M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Claim was processed promptly and smoothly as with all my previous experience with CSA. Great company!
Anna S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Although we didn't file a claim, we made a couple changes prior to leaving on our 20 day trip to Ecuador and the Galapagos. The changes were handled easily, promptly, and documented shortly after. We would use Generali again when the need for TI arises.
Boniface D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
After we arrived in Peru, we learned that our flight to Cusco the next day was cancelled. The airline was in bankruptcy. This was the first time we heard this news. If we didn't make it to Cusco on time, our trek on the Inka Trail to Machu Picchu (reserved five months earlier) would be forfeited, with no way to reschedule. So we booked new flights, paying same day fare, and relieved that we'd arranged travel insurance. The only thing I can say for Generali is that their message denying our claim was relatively prompt. I will never engage with this company again, and urge you to find a more trustworthy and reliable insurance company.
Alan S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
"Financial Default: Not Applicable"
Although we understand that our website offers many plans, which may be confusing at times, we do provide you with all the information that you would need to compare plans and make the best choice. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat weekdays 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST.