Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
After submitting all of our supporting documentation for our trip cancellation due to my husband sustaining a stroke four days before the cruise, once the claim was assigned to a claims representative, it was processed immediately.
Rose S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan gave me piece of mind while traveling. Fortunately I did not have to use it.
Louise W. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
When I compared the coverage to other plans, General Global Assist seemed like the best value for the money spent. Hard to judge how they would have handled claims, since Thank G-d we didn't have any issues.
Joseph B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Never needed it, but travel in Egypt had lots of potential for a claim and we are glad we purchased coverage.
Lynn T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
There was more cost effective plans out there
Ruth V. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The Chat people were especially helpful when I was trying to understand the coverage details.
Robin M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
We happened to be in Madagascar when there was civil unrest with demonstrations in the streets of Tana that resulted in at least one death. There were also organized and spontaneous strikes by various groups of workers.
We were on an organized trip with an itinerary. Minutes before one flight, it and 2 others due to leave Tana at the same time were cancelled. We saw the crews of the 3 planes walking together to the terminal, talking to each other. It seemed clear to us that they had decided to strike. The result was that we could not reach our destination that night and no flight was scheduled for the next day. We had to return to our hotel and charter a plane the next day to resume our itinerary at our cost (approximately $1000).
We put in a claim to Generali Global Assistance with newspaper evidence of the unrest in the country at the time we were there. They rejected our claim because the trip interruption was not caused by an organized strike. They also cited an exclusion to Trip Interruption: civil disorder.
We were the victims of an arbitrary flight cancellation by Air Madagascar which gave the reason for the cancellation as "shortage of personnel". This cancellation, which was beyond our control, was why we took out a policy that included Trip Interruption.
We were on an organized trip with an itinerary. Minutes before one flight, it and 2 others due to leave Tana at the same time were cancelled. We saw the crews of the 3 planes walking together to the terminal, talking to each other. It seemed clear to us that they had decided to strike. The result was that we could not reach our destination that night and no flight was scheduled for the next day. We had to return to our hotel and charter a plane the next day to resume our itinerary at our cost (approximately $1000).
We put in a claim to Generali Global Assistance with newspaper evidence of the unrest in the country at the time we were there. They rejected our claim because the trip interruption was not caused by an organized strike. They also cited an exclusion to Trip Interruption: civil disorder.
We were the victims of an arbitrary flight cancellation by Air Madagascar which gave the reason for the cancellation as "shortage of personnel". This cancellation, which was beyond our control, was why we took out a policy that included Trip Interruption.
Patrick T. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately, all went well and we did not use it.
Ruth L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Cannot rate the coverage as we did not use it - difficult to prove a negative.
Some solace or comfort for that rare eventuality that it would be needed.
Application and purchase process was smooth and easy.
Most likely would not buy again for similar trip.
Some solace or comfort for that rare eventuality that it would be needed.
Application and purchase process was smooth and easy.
Most likely would not buy again for similar trip.
Charles D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
since I didn't fill a claim, I find it difficult to review.
Joanne H. would
recommend this plan to a friend or relative.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. Civil unrest is a typical exclusion on any Comprehensive plan. In fact, that event would not covered under normal Trip Interruption with any company that we represent. Some of the plans that we offer include "Interruption for Any Reason" for 75% reimbursement as long as you have been on your trip for at least 48-72 hours. For more information about these plans, please call us at InsureMyTrip.
We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. We can be reached at 800-487-4722 if you have any questions or concerns.