Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We didn't have to use the coverage so I really can't comment on how satisfied we were with it other than fair.
Joseph D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I have little feed-back since I did not need to make a claim. The purchasing process was smooth and pleasant. Other than peace of mind and decent value, which the plan provided, I have nothing to evaluate.
Helen E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The plan was easy to purchase on line and seemed to provide adequate coverage. My answers are based simply on purchasing the plan as I did not have any need to use it.
Janet Y. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We did not have a claim. Therefore, it is difficult to Evaluate the coverage.
Michael L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I did not need to use the plan and for that I am great full.
Janet H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
It took me five months to achieve final resolution of my claims against my policy. The final resolution was satisfactory, but Generali's attention to detail and responsiveness were very poor. Their initial payment on my trip interruption coverage was incorrect; they failed to understand that the total cost of the trip that I provided them was per person, not for the two of us combined, and so the payment was much lower than it should have been. They identified my "claim representative" soon after my initial contact, but several e-mails and phone messages to this person went totally unanswered. When I finally managed to speak to someone who could resolve this issue, it took only moments for me to explain the discrepancy, and for them to acknowledge that I was correct, and that the documentation that I provided had been sufficient and quite clear. For the medical claim, once again, their initial calculation of the payment due me was wrong; they had misread the Explanation of Benefits statement that I provided, reading the amount covered by my primary insurance as being the amount of my out-of-pocket expense. So I had to contact them again. When I finally got to speak to a real person, it took only moments for me to explain their error to them and for them to acknowledge it. After this they corrected the calculation and sent me a check for the correct amount.
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
Richard S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
IMT
We also received this response from Generali:
"Thank you for your review, we're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing higher than normal claims volume as a result of the recent adverse weather events which is affecting our turn times, and overall volume. We value your feedback, please contact (800) 348-9505 or [email protected] if you have any further questions."Oct 26,2018
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The trip included a
tour
Generali Global Assistance
Standard
easy online sign-up. Fortunately did not require any services from the policy!
Eric T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Nothing to really say, since there was no claim. Thank goodness!
Frederick G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I like using this company because it ptovides the coverage I need and I can easily buy the insurance online.
Shirley yvonne s. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Home Safe and Sound
Robert K. would
recommend this plan to a friend or relative.
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."
We encourage our customers to take advantage of this service if necessary by calling us at (800) 487-4722 to request an advocate's assistance.